A Snapshot of Your Day

This role reports into the Head of Product Integrity for Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customers and top management. This role is responsible for the Product Integrity team members in the North America region.

In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy’s sustainable future.

How You’ll Make An Impact

- Lead the resolution of customer Technical Issues (TI) in the region, including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues.

- Manage and drive a team of experts both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions.

- Manage team members dedicated to providing detailed customer technical support (Tier 2).

- Manage the customer interface in a dynamic environment, lead the relationship from a technical resolution standpoint.

- Drive the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI)

What You Bring

- Master’s degree in related field of mechanical engineering, aerospace engineering, or equivalent

- 10+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities.

- Experience in leading RCAs and relevant methodologies such as Fault Tree, Kepner Tregoe or equivalent.

- Proven leadership track record of being able to work across the organization to develop solutions for technical customer issues.

- Ability to work and communicate directly with the customer in a high-pressure environment. Willingness to travel domestically or internationally up to 25%.

- Fluency in English and the ability to explain technical details and concepts to customers and non-technical personnel. Fluency in other languages is beneficial.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About The Team

Our

Transformation of Industry

division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining–the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards/Benefits

- Career growth and development opportunities

- Supportive work culture

- Company paid Health and wellness benefits

- Paid Time Off and paid holidays

- 401K savings plan with company match

- Family building benefits

- Parental leave

https://jobs.siemens-energy.com/jobs

This job may be based in Painted Post or Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. The base salary range for this position in, Painted Post or Olean, New York is $ 118,000- $220,000.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.