REQUISITION: CUS00HM

DEPARTMENT: Customer Experience Delivery - Kansas City Headquarters, Topeka General Office or Wichita Service Center

LOCATION: Kansas City, MO

Topeka, KS

Wichita, KS

PAY RANGE: CX Delivery Mgr I: $52,700 - $65,900

CX Delivery Mgr II: $64,500 - $80,600

Sr CX Delivery Mgr: $81,800 - $109,100

Scheduled Work Hours:Monday - Friday, 8:00 a.m. - 5:00 p.m. (Other hours as required)

Summary of Primary Duties and Responsibilities:

Reporting to the Manager, Customer Experience Delivery, this position has ownership, provides subject matter expertise, and project management leadership of customer (experience delivery) journeys. Responsible for identification of resources needed to best support initiative/project while gaining commitment from business owner within the Customer and Community Solutions division. Guide development of business case(s), prioritization, strategic approach, and plans for work. Highly engaged across the division and IT to ensure plans are clear, challenges are removed, and high-quality outcomes are delivered. Collaboration across business, strategy, and support groups to reconcile value proposition to Evergy and CCS divisional objectives. Contribute to the continual refinement and delivery of Evergy’s customer experience strategy to reach and sustain distinctiveness at corporate and industry levels.

Duties and Responsibilities

Education and Experience Requirements:

Skills, Knowledge, and Abilities Required:

Licenses, Certifications, Bonding, and/or Testing Required:

Project Management certification preferred but not required.

Working Conditions:

Normal office working conditions. Occasional travel between office locations for in person meetings will be required.

Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Work Locations: 1KC - Missouri HQ - Floor 28 One Kansas City Place 1200 Main St Kansas City 64105

Job: Strategy & Support

Shift:

Unposting Date: Jul 24, 2025