Installation and Service Technician - Level IV

Position Overview:

The InstallationService Technician - Level IV is responsible for the overall development and implementation of various installation and maintenance services. The person in this position will provide these services in the field at customer sites as well as in the HM Cragg corporate facility.

Reporting Relationship: The Installation and Service Technician - Level IV reports to the Director of Service

Responsibilities/Accountabilities

Performs additions, removals, and modifications to working equipment and circuits

Performs the following work activities without supervision or direction:

- Addition or removal of common systems equipment and hardware

- Addition or removal of wiring connections on non-working equipment

- Lead verification and continuity testing

- Analysis of job specifications, drawings, and documentation

- Be able to provide work assignments to Skill Level 1 and 2 Installers

- Be proficient in preparing General, Detailed, and Combined Method of Procedure's (MOP's)

- Be proficient in preparing a Job Information Memorandum (JIM)

- Resolve job specification and/or drawing problems without assistance

- Mark and correct office record drawings

- Be able to perform in-process and final quality inspections

- Circuit modifications

- Software additions or upgrades

- Power transition work

- Addition or removal of batteries

- Addition or removal of circuits on working power distribution sources

- Equipment testing and turn-up

Has capability of being job site manager

Adheres to the installation methods and standards per Telcordia GR-1275-CORE and/or customers' installation standards

Demonstrates proper operation of basic tools and test equipment

Supplies and organizes trucks with all equipment necessary to perform job functions at various sites.

Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements

Continually trains and develops to advance to the next levels of Installation and Field Technician

Conforms to all safety standards

Perform other assignments as assigned

Requirements:

Skills/Knowledge

Must have a minimum of 6 years of experience or equivalent experience as determined by HMC management

Ability to take direction, communication and supervision from Service Manager and assigned Project Manager

Excellent communication and customer service skills

Excellent attendance record

Personal Attributes

Must demonstrate honesty and integrity in work and relationships

Demonstrates servant-based principles with internal and external customers

Demonstrates innovation/creativity in work

Must possess a strong work ethic and takes ownership of both company and client goals/objectives

Focused on understanding, meeting and exceeding customer expectations

Focused on collaboration and teamwork for the mutual success of the company and its employees

Posting Qualifications:

High school diploma or equivalent

Minimum of 6 years of industry experience

Minimum 2-year Electrical degree or equivalent experience preferred

Ability to work at various heights

Ability to lift 150 pounds repetitively

Ability to obtain Class C Commercial Drivers License with Hazardous Material Endorsement within 90 days of hire

Must pass a physical exam, background check and drug test within 90 days of hire

Travel expectations:

Required travel to customer sites out of town for overnight and/or extended periods of time

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.