Client Support Specialist

Safe Haven – Remote | Metro Detroit Focus

About Safe Haven

Safe Haven operates within structured utility energy efficiency programs to help homeowners resolve health, safety, comfort, and energy cost issues in their homes.

Our model is established. Our systems are disciplined. Our culture is intentional.

This is not a volume-driven organization. It is a principled one.

Position Overview

This is a full-cycle client engagement role. You will manage inbound homeowner inquiries, enroll qualified clients into structured utility programs, and conduct virtual consultations that help homeowners understand and act on energy efficiency opportunities in their homes.

The work is phone and video based. It is conversational, structured, and consequential.

You will not be reading from a script. Every conversation is someone’s first impression of Safe Haven. We take that seriously and so should you.

This role requires someone who can shift in the same day between responsive service and consultative engagement — and do both with steadiness and professionalism.

Key Responsibilities

- Manage inbound homeowner calls and route or resolve them according to defined standards

- Enroll qualified homeowners into utility-partnered energy efficiency programs

- Conduct scheduled virtual consultations to help homeowners move forward with energy improvement projects

- Track activity and outcomes with accuracy and consistency

- Operate within established systems without requiring constant oversight

- Represent the organization’s standards in every homeowner interaction

Compensation

Base salary: $42,000 – $45,000 depending on experience.

Performance bonuses are tiered and grow with role development.

Entry-level bonus activity centers on program enrollment outcomes. At standard enrollment performance, weekly bonuses typically range $200 – $250.

As consultative responsibilities expand, bonus potential increases substantially. Full-scope performance generates $300 – $600 per week in additional compensation.

Total compensation for a fully developed role typically ranges $57,000 – $75,000 annually.

Bonuses are structured around verified enrollment and consultation outcomes — not percentage-based commissions. They are earned through disciplined execution of defined responsibilities, not through pressure-based selling.

Compensation scales with performance and expanded responsibility over time.

Our Culture

Safe Haven is built on:

- Accountability without pressure

- Service without manipulation

- Precision without ego

- Growth without distortion

We protect our standards. We expect professionalism. We value disciplined execution over personality-driven production.

Candidate Profile

The ideal candidate demonstrates:

- Comfort managing a structured call environment without losing composure under volume

- Genuine consultative ability — you can have a real conversation with a homeowner, not just deliver information

- The maturity to shift between service and sales modes in the same workday

- Discipline in tracking and reporting your own performance accurately

- The character to represent an organization’s values without supervision

This role requires steadiness, honesty, and professional presence from day one. We are not hiring someone to grow into basic professionalism. We expect it at the door.

Growth Path

This position is designed to evolve. The right person will take on expanded responsibility as Safe Haven grows its program footprint. Statewide and eventually national opportunities exist for someone who demonstrates the discipline and character to carry them.

This Role Is Not For

- People who need high external energy to perform

- Those uncomfortable with structured accountability

- Anyone who treats homeowner interaction as transactional

- Candidates unwilling to operate within defined systems

- Those seeking a high base salary in exchange for modest output

Application Instructions

Please submit:

1. Resume

2. A brief written note describing:

– A situation where you managed both reactive and consultative work in the same role

– How you maintained your standard of professionalism under volume or pressure

– What accountability means to you in a remote work environment

Pay: $42,000.00 - $45,000.00 per year

Benefits:

- Employee assistance program

- Employee discount

- Paid time off

- Paid training

- Parental leave

- Professional development assistance

- Work from home

Work Location: Remote