POSITION TITLE: MANAGER OF OPERATIONAL TECHNOLOGY SUPPORT
LOCATION: BANGOR
REPORTS TO: DIRECTOR, INFORMATION TECHNOLOGY
POSITION STATUS: EXEMPT, NON-BARGAINING UNIT
Be a part of the team that is transforming the power industry of northern and eastern Maine.
Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.
POSITION OVERVIEW:Under the general direction of the Director of IT, the Manager of Operational Technology Support is responsible for achieving department objectives by supervising staff, organizing and monitoring work process within the Information Technology Department and to the designated business owners within Versant. The incumbent will act, in conjunction with other IT leaders as a liaison with Versant Power operations business area and software vendors to provide work planning and contract management for operational technology. The Manager of IT Operational Technology support serves as a leader in the group, participating in strategic IT planning, managing budget and capital planning and associated procurement, and providing guidance and expertise to both the business community and other resources within the IT team.
JOB RESPONSIBILITIES:
•Maintains and supports staff by recruiting, selecting, orienting, and training employees, developing personal growth opportunities.
•Ensures staff achieves job results through performance management, including planning, monitoring, and appraising job results; conducting training; implementing and enforcing systems, policies, and procedures.
•Develops schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.
•Controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions.
•Acts as primary technology liaison between IT and Field Operations to facilitate technology planning and overall support goals
•Oversees overall Operational Technologies including Field Area Network (FAN), infrastructure and application development and maintenance support pertaining to the AMI application portfolio, GIS, OMS, SCADA, and Systems Operations Control rooms.
•Develops and oversees lifecycle management of all OT infrastructure including servers, storage, network as well as virtual and cloud environments.
•Oversees Operational Technology vendor relationships, performance monitoring and contractual modifications.
•Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications.
•Contributes to team effort by accomplishing related results as needed.
•Aids internal customers by providing an escalation point for problem analysis and problem resolution as well as for general work prioritization and resource assignment.
•Develops and maintains necessary relationships with external service providers, vendors, and other IT support personnel to resolve issues and ensure efficient operations.
•Manages infrastructure/operations and vendor relationships, including work requests, helpdesk ticket monitoring and escalations as necessary.
•Maintains an accurate record and up-to-date view of the department's work plan and budget.
•Provides authorization and handles procurement processes along with associated billing administration.
•Complies with and coordinates internal audit requirements, test policies and change control processes.
•Complies with and coordinates all change management processes.
•Maintains knowledge and understanding of existing and emerging technology.
•Works in accordance with the documented environmental procedures, instructions, and specific responsibilities as defined in individual procedures and instructions. Reports problems or deviations associated with environmental issues and the Environmental Management System (EMS) to the Environmental Department.
REQUIREMENTS:
•B.S. in Computer Science or equivalent required, with a minimum of eight (8) years’ experience in a client-focused IT support role.
•Minimum 5 years’ supervisory experience required.
•Working knowledge of IT environments in general required.
•Knowledge of testing methodologies and general understanding of audit requirements required.
•Strong customer service ethic and the ability to work independently or in teams, without supervision.
•Project Management experience is a plus.
•Must possess excellent written and oral communication skills.
•Experience with utility application systems, geospatial, billing or customer account systems, and/or electrical infrastructure and design preferred.
•Valid Maine driver’s license required.
•Must be willing to travel as needed for training and User Group participation.
•Position requires identity verification and
•criminal background check with update at least every seven years pursuant to NERC standards.
PHYSICAL/MENTAL REQUIREMENTSPHYSICAL AND MENTAL JOB REQUIREMENTS:
•Position is primarily sedentary, with some walking, driving and standing required.
•Position requires mental and visual concentration.
•Position requires excellent oral and written communication skills.
•Position requires excellent organizational skills.
WORK HOURS:
Usual work hours are 8:00 A.M. to 5:00 P.M., Monday through Friday.
RATE OF PAY:
Salary is commensurate with experience and qualifications.
APPLICATION INFORMATION:
Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted openings.
This job description is subject to change at any time.
Versant Power is an Equal Opportunity Employer.
Versant Power is a tobacco-free, drug-free and fragrance-free workplace.
Posted: 07/21/2025.
Bangor, ME
full time