We're a global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
We’re looking for a Salesforce Field Service Support Analyst, located anywhere in North America, to support our Salesforce Field Service by managing system configurations, data, and providing internal customer support to ensure the platform meets our organization’s needs.
Why Aggreko? Here are some of the perks and rewards.
•Competitive compensation package
•Annual bonus program tied to company and individual performance
•No premium cost medical plan option available
•Career growth opportunities
What you’ll do:
•Configure, customize, and administer the Salesforce Field Service platform
•Manage data imports/exports, troubleshooting issues, and utilize Salesforce tools such as Process Builder, Flow, and Reports/Dashboards
•Analyze and resolve system issues, optimize workflows, create standard work procedures, provide trend analysis, and advise stakeholders
•Provide training, documentation, and support to internal users
•Handle multiple tasks, prioritize requests, identify, roll out enhancements, and coordinate with stakeholders to support strategic and operational goals
•Ensure data quality through cleansing, assist with regression testing, and generate accurate reports
•Understand field service operations and how Salesforce supports scheduling, dispatching, and mobile workforce management
You’ll have the following skills and experience:
•A bachelor’s degree or equivalent years of experience in business administration, Information Systems, Computer Science, or a related field preferred; Salesforce certifications (e.g., Salesforce Administrator, Salesforce CPQ Specialist) are highly advantageous
•Strong project management, data management, training & support abilities
•Ability to build strong working relationships across teams and excellent written and verbal communication skills
•Solid business acumen, problem-solving capabilities, effective time management, organization, and leadership skills
•Experience with Continuous Improvement Processes is a plus
Find out more and apply now.
Bring your energy. Grow your career.
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Equal employment opportunity
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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