Job Description

Job Title: Lead, Operational Performance Analyst

Posting Start Date: 3/4/26

Job Description:

Primary Role

The Lead, Operational Performance Analyst is responsible for helping drive operational performance in their State(s), developing performance metrics that can be cascaded from the enterprise-levels of the Service Company to States to local Districts to measure operational performance accurately and reliably, with the ability to consolidate and communicate information at different enterprise-levels.

Key Accountabilities

- Monitor and partner with state management to drive state and local operational performance.

- Support state and local standard and ad hoc reporting and analysis.

- Develop performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure business performance accurately and reliably with the ability to consolidate information at different enterprise-levels.

- Partner and liaise with internal colleagues and functions to collect performance metric data required for accurate and timely reporting.

- Publish and present reports at different enterprise-levels that contain performance metric results to provide Service Company, State, and local District leadership with visibility into business performance.

- Analyze performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels.

- Coordinate a portfolio of business performance improvement efforts amongst Service Company, State and local District leaders.

- Benchmark performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards.

- Forecast performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local Districts.

- Develop performance metric goals and targets at the enterprise-levels of the Service Company, State, and local Districts.

- Engage and consult on enterprise projects and initiatives in which Business Performance is identified as a stakeholder.

Knowledge/Skills

- Sound knowledge of utility/business processes.

- Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.

- Thorough understanding of, and ability to apply, key principles of P&L management, marketing, pricing, offer strategy, financial analysis, and technology principles.

- Proficiency in the development of metrics, KPIs and overall business intelligence architecture.

- Strong operational expertise

- Strong understanding of data management, integrity, and controls

- Strong process, project, and program management skills

- Strong quantitative skills (e.g., analytical, technical, problem solving)

- Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams)

- Excellent written and verbal communication skills (e.g., fluency in report writing and presentations)

- Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)

- Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders)

Experience/Education

- Bachelor's Degree preferably in engineering, math, computer/ data science, finance or accounting. Relevant work experience in lieu of degree may be considered.

- 8+ years of experience with a bachelor’s degree or 14+ years’ experience without a bachelor’s degree in operations, engineering, or finance.

Travel Requirements

Up to 10%.

Work Environment

- Primarily indoor office environment.

- This position offers a 3:2 hybrid schedule, 3 days onsite and 2 days remote.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates