Customer Service Representative I, Hays
Hays, KS
full timeAbout This Job
Location: Hays Office
Job Summary (Overall Purpose of the Position)
The purpose of the Customer Service Representative I (CSR I) is to provide prompt, courteous and accurate customer service by managing customer accounts, responding to customer inquiries and updating customer records. This position involves managing customer information and inquiries through various software applications.
Education and Experience
Associates degree in Business or equivalent is required. Applicants should have a minimum of two years’ experience in customer relations or sales including general office operations.
Personal computer and excellent communication skills are required.
Should be able to acquire, within a reasonable time span, an understanding of the Company’s rates, billing and collection regulations and other policies and procedures affecting the customers.
Key Competencies
- Demonstrated knowledge and background in general office procedures, Microsoft Office, and customer service.
- Employee should be able to critically think, research and problem solve.
- Demonstrated ability to perform under high pressure situations.
- Demonstrated cognitive flexibility and positive mindset.
- Employee should be able to acquire, within a reasonable time, an understanding of basic utility operations, rates, billing and collection regulations, and other policies and procedures affecting customers.
- Demonstrated skill in effectively dealing with a variety of people under difficult circumstances.
- Demonstrated ability to effectively prioritize duties and multi-task.
- Demonstrated ability and experience in working independently with minimal supervision.
- Demonstrated proficiency in verbal and written communication to correspond with customers, community members, cross-functional teams, co-workers, and managers.
- Demonstrated proficiency in telephone and email etiquette.
- Valid Kansas driver’s license.
- Bilingual skills in Spanish are desirable.
Usual office conditions; regular hours of work with irregular volume of transactions; subject to overtime during emergency situations; some travel may be required within Midwest Energy territory or to off-site training.