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Cobb EMC has an exciting opportunity for a Supervisor, Call Center Operations
to supervise the day-to-day operation of the Call Center. To oversee the handling of member inquiries, payments, and assist with the tactical execution of plans targeted at efficiently and effectively managing a Call Center Operation. To train, develop and motivate Call Center staff.
Schedule Monday-Friday, 9am-6pm This is a hybrid role, 2 days in the office and 3 days remote Benefits
To learn more about Cobb EMC visit our website at www.cobbemc.com
What you will be doing
DUTIES/RESPONIBILITIES
Minimum Requirements Associates Degree
or equivalent education in Management, Business Administration or related field
orequivalent experience
Minimum
five years in customer service in a Call Center environment.
Previous supervisor/leadership experience.
Excellent
knowledge of customer applications, billing procedures, and electric billing rates and structures.
SKILLS Excellent
oral and written communication skills.
Excellent
interpersonal skills to interact with members, develop effective working relationships with employees and deal with employees’ concerns and issues.
Demonstrated
expertise in effectively conducting Member interviews.
Excellent
judgment, decision-making and leadership skills. Must have the ability to make sound and logical decisions.
Previous
experience with customer service database applications.
Proficiency
with personal computers
PREFERRED Previous
utility industry experience.
Knowledge
of Cobb EMC’s billing system.
CORE Values Put People First Care, listen and connect. Think team, not self. Respect and value differences. Stay Safe No shortcuts. See the big picture, no tunnel vision. Look out for each other Innovate Embrace change. Think big and bold. Be part of the solution. Own It Own your attitude, actions and words. Find a way. No BCD. Never stop learning.
EOE/Disability/Vets/Drug-Free Workplace