Description

Summary:

The Service Estimator is responsible for delivering precise and comprehensive service and repair quotations to clients. This role involves analyzing recommendations from field service technicians, providing feedback, and collaborating with technicians to develop accurate repair estimates that support optimal system performance. The estimator works closely with internal teams and external vendors to ensure the availability of necessary parts and equipment. Additionally, the estimation team supports the sales department by providing up-to-date pricing information for service contract proposals.

Minimum Qualifications

Education

- High School diploma required

Experience

- Minimum 5 years in generator, automotive/diesel, or service-based industry

- 2+ years working in an ERP system

- Service estimation experience preferred

- Mechanical/electrical repair experience in the power systems industry is a plus

Skills & Knowledge

- Proficient in MS Outlook, MS Excel, and ability to learn company ERP/Estimation software

- Ability to read and interpret parts manuals and electrical diagrams

- Skilled in estimating hours, parts, and tools with limited information (make/model/problem area)

- Ability to obtain accurate pricing from databases, contractors, and suppliers

- Strong attention to detail and organizational skills

- General understanding of engine operation and component interaction desired

- Excellent verbal and written English communication skills

- Effective collaborator with technicians, customer service managers, and vendors

- Knowledge of commercial/industrial generator service industry

- Ability to contribute to a high-performance work team

- Willingness to develop and leverage relationships with OEM vendors