Requisition ID: 89544

NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

Position Specific Description

Senior Solar & Storage Remote Troubleshooting Support Technician

Location: Renewable Operations Control Center (ROCC), Palm Beach Gardens, FL

NextEra Energy’s Power Generation Division is seeking a Senior Solar & Storage Remote Troubleshooting Support Technician to provide real-time technical support for solar and battery storage sites across the U.S. and Canada from the Renewable Operations Control Center (ROCC).

This role executes critical renewable operations support processes at an advanced level, including troubleshooting offline equipment, supporting field personnel during live events, modifying control parameters, and collaborating with engineering on configuration management. The position ensures control room compliance with regulatory requirements and involves daily execution of procedures, interpretation of trends and drawings, and operation of SCADA systems and asset-specific OEM software. Shifts may include nights, weekends, holidays, and occasional overtime.

Responsibilities include, but may not be limited to:

- Remotely restore inverters and storage systems through resets, parameter changes, and approved TMODs.

- Create detailed Maximo work orders with job plans when remote restoration is unsuccessful or not permitted, documenting diagnostics and identifying likely failed components.

- Support live troubleshooting by guiding field technicians via phone and escalating to the fleet team when applicable.

- Collaborate with fleet teams and other support organizations to mitigate fleet-wide issues and establish best-practice troubleshooting methodologies.

Additional Requirements:

- Advanced experience using OEM software such as GE HDM, GE ToolBoxST, PE PowerComms, or SMA Sunny Central.

- Minimum 2 years’ field troubleshooting experience on GE or PE inverters with a strong understanding of DC field systems.

Desired Qualifications:

- Strong background with GE or PE technologies.

- FPL/NextEra operations experience.

- Proficiency in MS Office Suite, Maximo, and CEWIS Historian.

Job Overview

Employees in this senior-level role support the Renewable Operations Control Center (ROCC), which serves as the monitoring and operations center of NextEra Energy Resource's wind, photovoltaic (PV) solar, and battery energy storage fleet. This position executes all critical ROCC Operations processes, including, but not limited to, plant Start-Up/Shutdown (Curtailment), Daily Work Management (troubleshooting and outage restoration), and Energy Market Communications.

Job Duties & Responsibilities

Under limited supervision:

- Ensures control room compliance with all relevant regulatory compliance requirements

- Executes procedures and interprets trends and drawings daily

- Requires ability to learn and operate new and existing systems

- Communicates major events such as unit outages, environmental events, security events, and others to external entities, executive management, and key support groups effectively

- Follows a 12-hour rotating shift that requires employees to work nights, weekends, and some holidays, as well as occasional overtime

- Meets attendance and storm duty requirements

- Performs other job-related duties as assigned

Required Qualifications

- High School Grad / GED

- Associate’s or Equivalent Experience

Preferred Qualifications

- Bachelor’s - Engineering

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt Employee Type: Full Time Job Category: Operations Organization: NextEra Energy Resources, LLC Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.