Please Note: No Third-Party or C2C Firms

Must be able to work in the United States without sponsorship

We are searching for an Account Specialist, Assoc on behalf of our client. This is a 1 yr. contract assignment. (W-2) The person in this position will be the main point of contact for the client’s customers and provide exceptional support and problem solving to enable their success.

As an Associate Account Specialist with the team, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request.

You will review customer accounts and transactions while resolving customer concerns. The role will also intel communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily.

Location: Miami FL. 33134

1 yr. contract assignment (W-2)

Pay rate: $24.00/hr.

Job Duties & Responsibilities

- Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes.

- Handle situations which require adaptation of response

- Transfers or refers to partner.

- Performs other job-related duties as assigned.

- Analyzes complex billing problems and research for solutions.

- Performs other job-related duties as assigned.

Required Qualifications

- High School Grad / GED

Preferred Qualifications

- Bilingual

Equal Opportunity Employer including Veterans and Individuals with Disabilities

FL: Job# 18242