Network Operations Center Lead

Qualifications

3–5 years of experience in a Network Operations Center or similar environment (e.g., telecommunications, critical infrastructure)

Hands-on familiarity with network monitoring, troubleshooting, and equipment maintenance

Proven ability to coordinate third-party service providers and enforce performance standards

Strong diagnostic skills to resolve technical and operational issues efficiently

Prior supervisory or team-lead experience in a fast-paced operations setting

Excellent written and verbal communication with both technical teams and leadership

Proficiency with monitoring dashboards and reporting tools to assess system health

Experience managing ticketing workflows and meeting service-level agreements (SLAs)

Willingness to work flexible shifts (including nights, weekends, on-call) and up to ~20% local travel

Bachelor’s degree (or equivalent) in Engineering, Computer Science, Information Systems, Business Administration, or related field

Demonstrated project-and-contract management skills, overseeing initiatives end-to-end

Strong organizational attention to detail under pressure

Familiarity with root-cause analysis methods and interpreting error codes/manufacturer documentation

Experience deploying, supporting, and scaling network infrastructures

Customer-centric mindset with service-oriented communication

Comfortable using CRM platforms and spreadsheet software for reporting and tracking

Responsibilities

Monitor real-time network performance and lead troubleshooting to minimize downtime

Liaise with external vendors on repair status, escalations, and parts replacements to ensure SLA compliance

Triage escalations, drive root-cause investigations, and implement corrective actions for outages or failures

Supervise and mentor NOC engineers: assign tasks, manage shift handoffs, and optimize workflow

Develop and continuously refine operational processes to improve response times and service quality

Generate and distribute performance reports and key metrics to stakeholders

Collaborate cross-functionally with maintenance, engineering, and support teams to coordinate resolutions

Ensure adequate staffing and coverage during peak periods, nights, and weekends

Maintain detailed incident logs, vendor interaction records, and process-improvement documentation

Benefits

Comprehensive health, life, and disability insurance

Generous paid time off (including parental leave)

401(k) retirement plan

Discretionary performance-based cash bonuses

Equity awards subject to board approval

Role is located in Los Angeles, CA

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

Schedule:

Work Location: In person