Summit Technology Services, Inc
Pacific Gas and Electric Company
Pacific Gas and Electric
Southern California Edison (SCE)
Southern California Edison
Summit Technology Services is seeking a contractor for an AI Cloud Developer to work remotely with access to Sacramento, CA
The contractor will be versed with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR).
The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements.
The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.
At least 2 years of experience with the Genesys Cloud CX Architect development tool
At least 5 years of contact center operations experience
Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice. Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.