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JW Water Holdings, LCC

Customer Service/Utility Billing Specialist

Phoenix, AZ

full time

$41,600-$47,840

On-site

Oil and Gas

About This Job

Overview

JW Water Holdings, LLC provides support services to water and wastewater utility companies. We are committed to delivering accurate and timely account management for our utility customers. As a Customer Service/Billing Specialist, you will be a key part of our team, managing high volumes of customer interactions and ensuring exceptional service.

Primary Responsibilities

•

Answer and manage inbound customer phone calls.

•

Set up and maintain customer accounts.

•

Coordinate with Field Staff regarding service orders and account updates.

•

Provide support to team members as needed.

•

Prepare and process monthly customer billing statements.

•

Review delinquent accounts and issue shut-off notices.

•

Process customer ACH payments.

•

Handle customer refund requests and preparation.

•

Perform additional duties as assigned.

Experience, Qualifications, Skills

•

Experience in utility or billing industries preferred; utility billing experience is a plus.

•

Proficiency in Microsoft Outlook, Excel, and Word; experience with UMS is a plus.

•

Strong communication skills with both customers and colleagues.

•

Excellent attention to detail and organizational skills.

•

Ability to problem-solve and assess critical issues effectively.

•

Capable of managing multiple tasks while meeting deadlines in a fast-paced environment.

•

Self-motivated with the ability to work independently once tasks are assigned.

Benefits

•

Medical, dental and vision insurance

•

Basic and voluntary life and AD&D insurance

•

Paid holidays, sick and vacation

•

401K with company contribution

JW Water Holdings, LLC is proud to be an Equal Opportunity Employer. EOE/AA/M/F/D/V – Drug-Free Environment

Join our team as a Billing Specialist and bring your skills to a role that truly supports essential services in our community.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

•

401(k)

•

Dental insurance

•

Health insurance

•

Paid time off

•

Vision insurance

Customer Service/Utility Billing Specialist

Customer Service Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Relations Specialist

Representative, Customer Service

Legal Billing and Budget Specialist

Customer Support Coordinator

Operations Helper - Utility Crew

Supervisor, Customer Service

Supervisor, Customer Service

Senior Manager - Telecommunications Commercial Services

Customer Experience & Sales Representative

Operations Support Specialist

Utility Technician

Utility Technician

Service Coordinator

Plumber - Residential Service

Accounting Specialist

Customer Service/Utility Billing Specialist

About This Job

Primary Responsibilities

Experience, Qualifications, Skills

Benefits

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

•
Day shift

Work Location: In person

Customer Service/Utility Billing Specialist

Customer Service Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Relations Specialist

Representative, Customer Service

Legal Billing and Budget Specialist

Customer Support Coordinator

Operations Helper - Utility Crew

Supervisor, Customer Service

Supervisor, Customer Service

Senior Manager - Telecommunications Commercial Services

Customer Experience & Sales Representative

Operations Support Specialist

Utility Technician

Utility Technician

Service Coordinator

Plumber - Residential Service

Accounting Specialist

Customer Service/Utility Billing Specialist

About This Job

Primary Responsibilities

Experience, Qualifications, Skills

Benefits

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

•Day shift

Work Location: In person

•
Day shift