GCI's Dir, Field Opeations will lead GCI’s statewide installation, repair, and cable maintenance teams including the maintenance and repair of subsea systems focusing on meeting customer commitments and network reliability goals. Develop, present, and oversee department financial budgets, ensuring all budgets and financial processes align with company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

- Fully own the mission, goals, operations, and results of the team and areas of responsibility.

- Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:

- Establishing the vision and tone for the department, consistent with company culture and mission.

- Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.

- Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.

- Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.

- Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Field Operations Scope Management:

Direct all statewide functions for the Field Services, Outside Plant (OSP) Maintenance, and Subsea Systems teams following the company’s business strategies in accordance with industry standards, regulatory agencies, and following the company’s objectives and policies.

- Installation & Repair: Lead, direct, and coach the installation and repair teams in support of GCIs Consumer and Commercial customers. Ensuring commitments are met and repeat truck rolls and follow up trouble tickets on new installs are reduced.

- Cable Maintenance: Oversee the performance and maintenance of our twisted pair, coaxial, fiber, and subsea cable systems statewide.

- Escalations: Is the point of contract for NOC/TAC and executive escalations.

Subsea Cable Support: In collaboration with Engineering response to and coordinates subsea cable repair and testing. Subsea Cable Maintenance: Collaborate with engineering to ensure systems are designed and maintained properly. Participate in industry trade organizations associated with identifying subsea cable routes to prevent damages

Maintain Production and KPI reporting :

- Provide timely updates of Key Performance Indicators, maintenance schedules, operational forecasts, and other reports illustrating operational effectiveness.

- Present to senior management, when necessary, as part of program management’s leadership team.

Ensure compliance of organizational policies, performance against established schedules, and compliance with applicable government laws or regulations to maximize the value of company assets.

Resource Management & Development :

- Ensure the technical and professional development of direct and indirect reports within the team in cooperation with Workforce Management, GCI-U, and other internal and external resources.

- Review training content to ensure corporate work and safety standards are being met.

- In partnership with Workforce Management ensure GCI has proper headcount to meet customer commitments and corporate budget guidance

- Hold technicians to perform work within the quality standards and production goals GCI has set for installation and repair. Coordinate the inspection of work.

- 24/7 Network Support: Ensure proper On-Call resources are available to meet customer SLAs and respond to network impacting events.

- Proactively lead the communication of technician performance and technician scorecards, aligning with employee training tracks.

- Ensure technicians are coached, trained, and supported with the proper tools to achieve corporate goals.

- Ensure the safety of the technicians and team by equipping them with proper training and PPE.

Veto the dispatch of technicians due to unsafe conditions.

Budget :

- Responsible for operational and capital budget development and management under department guidelines.

- Provide financially efficient stewardship for all approved capital and operating budgets, forecast financial needs throughout the year, track results, and compare them to key financial targets.

- Identify new areas for network expansion in support of top line revenue goals, evaluating budget proposals and financial requests for viability.

COMPETENCIES:

- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

- Proven ability to lead an organization to high levels of performance while maintaining morale and personal growth for employees.

- Owns and manages priorities and individual tasks without direct supervision.

- Takes the initiative and seeks out opportunities.

- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

- Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.

- Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.

- Ability to articulate information in presentation format in front of internal and external customers and clients. Comfortable speaking in public and group settings.

- Ability to effectively relay technical information and concepts, both verbally and in writing, to customers, contractors, utilities, and departmental personnel with varying degrees of technical knowledge.

- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

- Demonstrated financial skills to develop detailed capital and operating budgets for the department.

- Demonstrated ability to analyze financial information, review requests, properly allocate funds, identify variances, forecast future needs, suggest improvements, and ensure all operations are within budget.

- Familiarity with forecasting methods, data analysis, reporting and tracking tools necessary to assure budget guidelines meet expectations.

- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

- CHANGE MANAGEMENT: champions and supports department and company change.

- DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.

- Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.

- PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.

- MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results.

- Ability to act as a positive mentor and coach to subordinates and instill a coaching environment in the organization.

- PERFORMANCE MANAGEMENT: sets clear performance expectations for team.

- Demonstrated ability to manage performance through motivation and counseling of different levels of employees.

TECHNICAL PROFICIENCY: Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*

- High School diploma or equivalent.

- Including a minimum of five (5) years in a supervisory or management position.

- Bachelor’s degree in electrical engineering, electronics, telecommunications, or related field. * - Minimum of fifteen (15) years of experience in positions of increased responsibility involved with successful telecommunication service delivery management, to include demonstrated knowledge of HFC networks and both business and residential drop systems. *

Preferred:

- Design, construction, and maintenance experience.

Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS :

- This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

- Work can be intense and stressful due to time and resource limitations when scheduling multiple tasks with inflexible deadlines.

- May have to deal with upset customers, vendors, contractors.

- Position requires occasional travel for business and training purposes, sometimes on short notice.

- Work performed at office, remote office, and client sites.

- Work is primarily sedentary, requiring daily routine computer usage.

- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

- Ability to accurately communicate information and ideas to others effectively.

- Physical agility and effort sufficient to perform job duties safely and effectively.

- Ability to make valid judgments and decisions.

- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

- Must work well in a team environment and be able to work with a diverse group of people and customers.

- Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.