Regional Service Manager - Calgary

Department: Sales

Job Status: Full-Time

Reports To: Regional Director - West

Travel Required: 5-25% (travel to client sites)

Work Schedule: Monday to Friday; 37.5 hours per week; variable schedule

Positions Supervised: Service Technicians, Service Coordinators, Lead & Repair Technicians

Position Summary

The Regional Service Manager is responsible for overseeing service operations within the region. This role ensures the effective planning, development, and execution of onsite services and in-house repairs while aligning with business objectives. The Regional Service Manager collaborates with internal teams to enhance service delivery, customer satisfaction, and aftersales support while driving regional service growth.

Key Responsibilities

Qualifications

Education and Experience:

Language Proficiency:

Technical Skills:

Attributes:

Work Environment

Professional office environment and primarily office-based with frequent visits to customer sites, manufacturing facilities, and service locations. The position requires adherence to company safety protocols and collaboration with teams to uphold a safe working environment during on-site engagements.

Health and Safety Responsibilities:

Physical Requirements

Regular travel and on-site engagements including PPE requirements

Additional Notes

The company has reviewed this job description to ensure that essential functions and basic tasks have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the described position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an employment contract, and Aerzen Canada Inc. reserves the right to modify this job description and/or assign tasks to the employee as the company deems appropriate.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

Work Location: In person

Application deadline: 2025-08-01