Description:

Responsibilities

- Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast multi-tasking environment.

- Maintains responsibility of orders from quote to invoice.

- Select and specify a variety of products utilizing a variety of vendors.

- Process customers’ orders and send requested order acknowledgements.

- Review customer purchase orders for special conditions/documentations.

- Check availability and verify ship date.

- Increase order size by suggesting related items, explaining features, and checking customer’s buying history.

- Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner.

- Works closely with outside salesman in soliciting business, executing order transactions and maintaining superior customer service levels.

- Locate product and ensure timely delivery, works closely with buyers.

- Ability to communicate with vendors and monitor orders placed.

- Communicates effectively and participates positively as a member of the inside sales team.

- Review open customer order report and take action on open items in a timely manner; specifically, those items that may at risk in not meeting the customer’s promised delivery date.

- Work with and manage customer needs over virtual chats.

- Willingness to be flexible, including working overtime, and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose.

Requirements:

- Associate degree in related field preferred

- 1-3+ years’ experience in Customer Service and Inside Sales preferred.

- Ability to quickly learn and become proficient with Austin Hose warehouse and delivery methods, techniques, and procedures.

- Microsoft Team experience preferred

- Strong verbal, written, mathematical and interpersonal skills.

- Ability to maintain a good working relationship with customers, co-workers, supervisors, management and various personnel.

- Must be able to pass random drug test.