Department: Applications Engineering

Job Title: Applications Engineer

Summary: This position is responsible for providing technical application assistance and clarification for customers, Sales and Customer Relations personnel. Primary tasks include:

1. Product selection for customer applications

2. Project management for product modifications or new assemblies

3. Testing and troubleshooting customer applications

Essential Functions of the Job: The essential functions of this job require the person, with or without reasonable accommodations, to perform the following:

- Serve as the primary technical communication link with customers to ensure customer needs are met.

- Review customer specifications to assist the customer and Customer Relations in defining the proper air-moving device for specific applications.

- Provide application assistance to Sales personnel and customers.

- Provide technical clarification of communications and documentation for or to our factories and regional sales offices, distributors, Customer Relations and customers.

- Maintain up-to-date technical knowledge of all products sold by ebm-papst Inc.

- Visit customers and suppliers as required – typical travel is about 2 weeks per year.

- Conduct technical discussions with customers, Sales personnel, Customer Relations and other ebm-papst personnel.

- Assist customers, Sales personnel and Customer Relations in cross-referencing competitor products to products sold by ebm-papst.

- Provide technical support, for assigned territories to Management, Sales personnel and the sales territories.

- Manage assigned projects as the key technical person. Work with the respective Sales and Customer Relations personnel concerning commercial issues. Work with Manufacturing, R&D, and Quality personnel concerning design and technical issues.

- Be capable with Microsoft Windows OS and Microsoft Office software. Be capable of learning additional GUI-based software.

- Perform all other duties as assigned.

Recommended Qualifications and Experience: An excellent candidate will exhibit the following:

- Good communication skills via phone, email, and in person.

- Good organization skills to stay on top of multiple projects at a time.

- Good project management skills to keep a team on track.

- Capability with Microsoft Windows OS and Microsoft Office software. Capability of learning additional GUI-based software.

- Fluency in English. Multilingual a plus, especially in Spanish, Portuguese, French, and/or German.

- Some combination of technical experience and/or education:

o 4+ years of mechanical and/or electrical related experience,

o bachelor’s degree in engineering, or Some combination of higher education and experience.

All Employees are expected to:

- Follow the Employee Handbook policies and procedures and uphold organizational values.

- Contribute to building a positive work environment.

- Report for work consistently and on time.

- Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.

Revisions:

Original: 09/25/03

Revised: 12/14/10

Revised: 12/16/13

Revised: 11/3/17

Revised: 2/15/23 OBB

Revised: 5/22/23 OBB

Revised: 9/14/23 OBB