# Exceptions Analyst

Pay: $13.75/hour + Potential for Performance-based Bonus

Schedule: Monday - Friday 8 am - 5 pm

LOCATION: Hybrid - " In office on Tuesday, Wednesday, Thursday)

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client's bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Responsibilities

As an Exceptions Specialist, you will:

- Research and resolve anomalies in utility provider bills.

- Communicate with utility providers and clients through email and on the phone.

- Determine the best course of action to resolve issues and contacting the necessary party.

- Detect inefficient processes and find innovative solutions

- Medium phone usage-outbound calls with providers and clients, 25-50% of your day.

Preferred-Skills

- Attention to detail

- Ability to explain complex ideas, both verbally and written, using clear, professional language

- Ability to prioritize time well and push yourself to consistently achieve higher goals

- Problem-solving skills – ability to independently use the resources and tools provided to you

- Comfortable using a computer, Google Drive, and Excel

- Committed to quickly learning and adapting to new computer software

- Ability to meet deadlines

Requirements:

Education & Experiences

- High School diploma or equivalent