Job Description PRIMARY DUTIES & RESPONSIBILITIES

- Oversee the operations and customer-facing personnel in all facilities of his/her region

- Champion safety and maintain a safe working environment for all employees

- Work closely with customer field representatives to effectively coordinate and execute the Cyclops Setting Tool pickup and delivery program at the customer’s wellsite

- Complete incident investigations on any tool failures, report findings in a timely manner, and assist the technical department with root cause analysis investigations

- Control inventory cost and inventory management

- Directly manage the team that disassembles, cleans, inspects, rebuilds, and tests Fortress Cyclops Setting Tools per the applicable Fortress Work Instructions. Direct assist when necessary

- Actively works to successfully onboard new customers

- Reports all steps of the Fortress Cyclops Recycling Program through iFortress software

- Provide technical support to customers for Fortress Cyclops Setting Tools

- Ensures all necessary equipment and tools are available and maintained to perform all aspects of the job

- Ensure all new hires are onboarded, and are trained properly, including assigning mentors

- Coordinate tool needs between shop and upper management

- Ensure daily reporting is completed and conveyed to management and sales team

- Ensure pick-up/drop-off forms are correct, and follow-up with billing to the AR group in a timely manner

- Reviewing/ Managing Profit & Loss Statements their facility in coordination with the Fortress Operations Director

- Involved in interviewing, hiring, and firing of all subordinates

- Ensure housekeeping is kept up to highest standard every day

- Maintains the highest level of professionalism and works with honesty and integrity, maintaining Customer Service

- Any other duty, responsibility, or task as assigned by supervisor

- Responsible for all maintenance activities (company trucks, setting tool inventory, etc.)

- Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.

- Strong technical background working with downhole tools utilized in pump down operations, including wireline setting tools, frac plugs, and perforating guns

- Self-motivated and detail oriented

- Available to work weekends and holidays as needed to support customer field operations and workshop demands

- Excellent problem solving, interpersonal communication, and operational management skills

- Technical Sales experience is a plus

- Working knowledge of Windows 10 OS, and Microsoft Office

- Forklift training

- Proficiency with basic hand tools

- Ability to lift a minimum of 75 lbs

- Interpersonal skills including subordinate evaluation, motivation, and concise communication