Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

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Performs quality checks on a range of ITAD equipment.

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Refurbishes and Repairs equipment as needed including failure assessment, parts orders.

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Accurately documents and keeps detailed records of all work-related activities.

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Provides all other support as requested by the manager.

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Works and interacts with current and prospective clients, other employees, sales representatives, vendors.

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Other duties as assigned.

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Stays abreast of changes in IT equipment technology.

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Actively works to gain more knowledge and experience.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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2 + years of hands-on experience performing device, testing and other electronics repair and maintenance

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Broad experience with general IT devices, test equipment, and hand tools

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Broad experience troubleshooting equipment faults, and performing quality assurance testing on a variety of ITAD equipment.

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General ITAD equipment knowledge.

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Excellent organizational skills and ability to work with limited supervision.

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Ability to communicate effectively with various levels of employees as well as customers both verbally and in writing.

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Proficiency with computers to include installation and troubleshooting Operating Systems (Windows/macOS), MS Word, Excel, Outlook and ability to learn new software.

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Ability to perform general arithmetic.

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Ability to perform duties with a high level of judgment, discretion, and confidentiality.

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Knowledge of Cosmetic grading of devices, and R2v3 rec codes is preferred.

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Understanding of MDM systems and other types of locks on devices is preferred. (BIOS, Intune, iCloud, etc.)

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education/Experience:

2 + years of hands-on experience performing IT device, testing and other electronics repair and maintenance

Equipment:

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Basic Hand and Power Tools

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Multi Meter

Knowledge, Skills, and Other Abilities:

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Knowledge of warehouse operations and protocol

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Knowledge of computer electronics and components

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Ability to understand verbal and written instructions

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Ability to provide excellent customer service to clients and co-workers

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee is frequently required to talk or hear. The employee must regularly lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, outdoor weather conditions, extreme cold (non-weather), and extreme heat (non-weather). The noise level in the work environment is usually moderate.