Account Management Specialist
We Offer
•Comprehensive Medical and Dental Benefits
•Employer RRSP Matching Program
•Annual Health/Wellness Spending Accounts
•Professional Growth & Development
What You’ll Do – The Role (Responsibilities)
Primary responsibilities:
•Continuous proactive communication with the customer.
•Collaboration with colleagues to obtain and deliver service reports to the Customer, confirming completion of services in a timely manner.
•Quality assurance in the final invoicing stage with high degree of attention to detail.
•Facilitating smooth transactions though proper pre-approval, purchase orders, and payment means. Assist in collecting receivables as required by the business.
•Ensuring Customer portals and vendor operating systems are kept up to date, including timely and accurate submission of any/all required documentation.
•Fostering annual contract revenue growth.
Job Duties:
•Handle all aspects of executing the national account portfolio, ensuring proper documentationof all records.
•Serve as the primary point of contact for the Customer’s administrative team, ensuring continuous and proactive communication.
•Participate in regular meetings with staff from all branches to ensure customer satisfaction and foster cooperation.
•Ensure Customer portals and vendor operating systems are properly maintained and kept up to date through timely submission of any/all required documentation.
•Track all work in progress and ensure timely completion by all branches in adherence with the service agreement.
•Track the completion of safety, SOW or MOP documentation as required. Follow-up with Service Managers as required to ensure timely submission to the Customer.
•Handle all correspondence with subcontractors and branch offices including scheduling service and obtaining purchase orders, reports, and invoices in a timely manner.
•Ensure that all recommended repairs are quoted by the service sales team and approved by the Customer prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner.
•Promptly escalate any customer concerns to the appropriate Service Sales Manager and National Service Support Manager.
•Accurately document any noteworthy information relayed by the technician e.g., parts required, cable lengths, number of techs required for execution, or any other special requirements for future reference, if not already identified/recorded by the Service Manager.
•Invoicing responsibility for specified national accounts including all intercompany and subcontractor billing. Continuously monitor Smartlists to ensure all completed work orders for CHP and specified national accounts are invoiced within 72hours of the work performed. Prior to submitting the invoice:
a. Verify the accuracy of all work orders ensuring applied hours, labour rates, and parts are billed correctly.
b. Edit and revise resolution notes as needed to ensure the wording on the invoice is Customer facing and all internal communication is removed.
c. Follow-up with Technicians as needed for any supporting documentation that may be required for submission alongside the invoice.
d. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for the Customer.
e. Ensure that the invoiced value is accurate compared with contract or preferred rates as per the service agreement.
f. Process invoices and forward to our Customers by e-mail or portal submission, adjusting invoices as needed with required credits.
g. Ensure metrics set in place with monthly goals are achieved.
•Facilitate smooth transactions though proper pre-approvals, purchase orders, and payment
•Support the accounts receivable team in collecting payment as required.
•Seek new business with the clients and work with the sales team to explore these potential opportunities.
•Prepare and submit internal reports as required to ensure thorough management analysis by various branches and departments, as required.
•Other tasks and duties as deemed necessary and relevant by management
What You Need (Requirements)
•5+ years administrative support experience.
•Ability to manage competing priorities.
•Proficiency in Microsoft Office Suite.
•Ability to troubleshoot basic questions of a technical nature.
•Time management, accountability, and dependability.
•Excellent communication, verbal and written.
•Excellent problem solving, negotiation, and decision-making skills.
•Excellent organizational skills with strong multi-tasking capabilities.
Our Growth & Culture: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!
Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.
Only those selected for an interview will be contacted.
No Agencies please.
Job Types: Full-time, Permanent
Benefits:
•Employee assistance program
Experience:
•Administrative Support: 4 years (required)
•Excellent Customer Service: 2 years (required)
•Excellent Computer Skills: 2 years (preferred)
Work Location: In person
full timeMississauga, ON1 day ago
