Customer Service Skilled Specialist

Regular FT

Dayton, TN, US

Requisition ID: 1054

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Salary Range:

18.00 To 22.00 (USD) Hourly

IMMEDIATE HIRE!

Job Title: Customer Service Specialist Level 1

Job Location: Dayton, Tennessee (no relocation offered for this position)

FLSA Status: Non-exempt

Shift: Day Shift - 4/10's (Mon. thru Thur. or Tues. thru Friday) with overtime as needed

On-Site position, no virtual or remote work

SUMMARY:

Customer Service means to take care of the customer in the best way possible. Take care of their needs and concerns with professionalism and care. Your day will consist of communicating, both calls and emails, with our customers. If a customer is reaching out to us, this means they have a question or issue they need a solution. It can be something simple as where is their orders or what part should they be ordering or could be their unit is not working. While customer service can’t diagnose their problem, we can lead them to a service center that can help them.

CORE RESPONSIBILITIES:

- Answer customer calls and help with needs

- Provide pricing and lead times

- Provide them locations and phone #s for local Service Centers

- Give updates on the status of their order/s

- Enter in Customer POs

- Mail duties

- Make sure all mail has postage

- Take mail to the front for the mail carrier to pick up

- Bring back mail dropped off and take to mail room

- Run Daily Reports

- Warranties

- OEM

- Service Centers

- Enter Credits

- Create RGA and Call Tags

- Answer Emails from customers

- Enter in RTS (Return to Stock)

Position Requirements:

- High school diploma or equivalent

- Previous customer service experience

- Experience in Office 365 (outlook, excel, word)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, stand, and walk. The use of hands and fingers to operate a computer, telephone and keyboard.

WORK ENVIRONMENT

- The noise level in the work environment is quiet.

EEO/AAP - Drugfree Workplace

EQUAL EMPLOYMENT OPPORTUNITY

Suburban, a Division of Airxcel, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are currently unable to sponsor.