Location: In-House Only – Missoula, Montana

Company: Montana Knife Company

Position Overview

We’re looking for a reliable, highly organized IT Systems & Network

Administrator to support our growing business. This role is hands-on,

responsible for maintaining approximately 50 workstations, managing company

servers as well as liaison to outsourced managed services, and ensuring that all

employees stay connected and productive.

This is a key position for our company — you’ll be the go-to person for all things

tech: troubleshooting issues, maintaining systems, improving reliability, creating

policies/procedures and helping us scale as we grow.

Key Responsibilities

Workstation Setup & Maintenance:

- Install, configure, and maintain computers, laptops, and peripherals for employees.

- Perform regular software updates, virus scans, and backups.

- Support end-users with day-to-day IT issues quickly and

professionally.

Server Management:

- Some components of server management are performed by a third-party

company at a high level. Your role will be the primary liaison

between this third-party company and fill in the gaps in areas that

they do not cover or cannot cover fast enough for the situation. The long-term goal is to transition these services in-house.

- Primary liaison to the third-party that provides services to maintain and

monitor on-premises and/or cloud-based servers (Windows Servers).

- Primary liaison to the third-party that provides services to Manage user

accounts, permissions, and data backups.

o Primary liaison to the third-party that provides services to keep systems

secure, up-to-date, and performing efficiently.

Network & Connectivity:

- Maintain wired and wireless network connectivity across the facility

in multi-disciplined areas, such as Office, Guest, and POS.

- Troubleshoot internet, switch, and firewall issues as they arise.

- Coordinate with internet service providers and vendors to resolve

outages or upgrades.

System Security:

- Ensure antivirus, firewalls, and backup systems are functioning

correctly.

- Implement cybersecurity best practices for users and devices.

- Monitor systems for vulnerabilities and recommend improvements.

Additional Technology Management:

- Crestron devices for virtual meetings.

- Sonos sound systems.

- Physical security management. ID cards, Access Levels, Monitoring.

- Production machine network connectivity.

- Creation of policies and procedures as it relates to Technology/Security Best Practices.

- Other duties as assigned.

Support & Growth:

- Provide responsive, friendly support to all employees.

- Maintain accurate IT documentation and inventory of devices.

- Evaluate and recommend technology upgrades as the company

expands.

Qualifications

- 2–5 years of hands-on IT support and system administration experience.

- Solid understanding of Windows operating systems and network

fundamentals.

- Experience with servers, switches, routers, and basic network

troubleshooting.

- Comfortable supporting both hardware and software (printers, email,

Office 365, etc.).

- Strong problem-solving skills and ability to work independently.

- Excellent communication and organizational skills.

Nice to Have Skills

- Experience with virtualization (VMware, Hyper-V) or cloud platforms

- (Azure, AWS)Familiarity with VoIP, security cameras, or building access systems.

- Basic scripting or automation knowledge (PowerShell, Bash).

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

- Full-Time Hourly Position

- Benefits: Paid Vacation

- 401(K) Matching Program

- Medical, Vision, Dental

- Health Savings Account (HSA) and Dependent Care Flexible Spending Account (DCFSA)

- Life Insurance and AD&D