Remote
Hybrid
Customer Service Representative
Customer Service Representative
Bryant, AR
Full time
$35,360-$39,520On-site
Oil and Gas
About This Job
Job description
Main Job Tasks and Responsibilities
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answer inbound telephone calls
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qualify customer inquiries and transfer to department/person
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take service calls, set up new accounts, and schedule accordingly with customer
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make outgoing calls to schedule appointments with existing contract customers
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enter new customer information into system
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update existing customer information
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follow up customer calls where necessary
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document all call information according to standard operating procedures
Education and Experience
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proficient in relevant computer applications
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required language proficiency
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knowledge of customer service principles and practices
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knowledge of accounting/billing practices
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knowledge of call center telephony and technology
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some experience in a call center or customer service environment
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good data entry and typing skills (65 WPM minimum)
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knowledge of administration and clerical processes
Key Competencies
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verbal and written communication skills
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listening skills
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purchasing/ordering/receiving and then turning over to dispatch
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problem analysis and problem solving
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basic accounting skills
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customer service orientation
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organizational skills
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attention to detail
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judgment
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adaptability
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team work
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stress tolerance
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resilience
Accepting resumes via email.
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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Paid time off
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Professional development assistance
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Vision insurance
Shift:
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8 hour shift
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Day shift