Remote

Hybrid

Temporary Customer Service & Utility Data Service Representatives

London Hydro

full time

London, ON2 days ago

Enterprise Solution Architecture-Program Manager

London Hydro

full time

London, ON28 days ago

London Hydro

Temporary Customer Service & Utility Data Service Representatives

London, ON

full time

On-site

Utilities

About This Job

London Hydro is seeking dynamic and detail-oriented candidates to join our team as Temporary Customer Service & Utility Data Service Representatives. In this pivotal role, you contribute to essential administrative, customer-facing, and metering/billing operations, all while delivering exceptional service and meaningful support

Start Date:

Positions expected to begin in Fall 2025

Duration:

Up to 12 months

Location:

London, Ontario

Pay Rate:

$27.52/hour

Recognized by

Canada’s Top 100 Employers

as one of Southwestern Ontario’s Top Employers for 2025, London Hydro is proud to offer a workplace where excellence is celebrated and every team member is empowered to thrive. If you’re looking to grow your skills in a dynamic, supportive environment, we’d love to hear from you.

WHAT YOU WILL DO

Customer Service Duties:

•

Communicate with customers regarding billings, payments, products, repairs, policies, and service practices.

•

Assist customers with online account support and troubleshoot access issues.

•

Document all customer interactions clearly and accurately.

•

Receive and make calls with customers, agencies, retailers, and contractors to provide information, resolve issues, or schedule appointments.

•

Sort and process incoming and returned mail.

•

Promote London Hydro’s products, programs, and conservation initiatives.

•

Initiate and send written correspondence using standardized system letters.

Utility Data Service Duties:

•

Analyze meter data exceptions; investigate and resolve discrepancies (e.g., low reads, stale reads, service order issues).

•

Create, dispatch, monitor, and close service orders for check reads, move outs, and meter irregularities.

•

Load and verify pricing data and execute retailer settlement transactions in the billing system.

•

Process billing and print exceptions; investigate invoice failures and determine resolutions.

•

Identify and escalate issues related to metering and billing systems.

•

Notify Meter departments of health & safety concerns, meter irregularities, or suspected theft.

•

Perform end-user testing of meter data, billing, and other systems when required.

WHAT YOU WILL BRING

•

Strong written and verbal communication skills.

•

Excellent attention to detail and problem-solving abilities.

•

Empathy and professionalism during interactions with diverse customer groups

•

Proficiency with personal computers and common software applications.

•

Ability to manage multiple tasks in a deadline-driven environment.

•

Previous experience in customer service, utility billing, or administrative support, considered an asset.

WHY JOIN OUR TEAM

•

Competitive Salary

•

Recognition & Social Programs

•

Wellness and Family Assistance Program

•

On-site Cafeteria & Free Fitness Centre

•

Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video https://youtu.be/Pxw0_ZRnSKg, check our Strategic Plan 2025-2030 or visit our website at www.londonhydro.com.

SOUNDS LIKE A GOOD FIT? HOW TO APPLY

We invite you to submit your resume ( in .pdf or .docx format only

), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to jobs@londonhydro.com with the subject line

Temporary Customer & UDS Representative.

Deadline to Apply: Friday, August 8, 2025

BACKGROUND CHECKS & OTHER INFORMATION

The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

Temporary Customer Service & Utility Data Service Representatives

Enterprise Solution Architecture-Program Manager

Temporary Customer Service & Utility Data Service Representatives

About This Job

Duration: Up to 12 months

Location: London, Ontario

Pay Rate: $27.52/hour

WHAT YOU WILL DO

Customer Service Duties:

Utility Data Service Duties:

WHAT YOU WILL BRING

WHY JOIN OUR TEAM

BACKGROUND CHECKS & OTHER INFORMATION

Duration:

Up to 12 months

Location:

London, Ontario

Pay Rate:

$27.52/hour