If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.*

Operations Field Support Specialist

Our Operations Division is seeking an Operations Field Support Specialist to provide operational support to the Water, Waste Water and Support Services groups. You will be part of a team responding to a high volume of inquiries and requests requiring extensive interaction with a variety of applications, customers and stakeholders. If you have strong customer service skills and thrive in a fast-paced and challenging environment, this may be the opportunity for you!

A day in the life of an Operations Field Support Specialist may include:

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Processing a high volume of invoices based on critical deadlines

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Responding to internal and external customer calls and inquiries

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Covering incoming phone lines from internal and external sources - 4 main lines on the team

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Providing a high level of data quality awareness across multiple applications

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Providing business process analysis, recommending changes, and improvements

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Developing processes to increase the efficiency of operations or reduce costs, and implementing and monitoring changes and improvements

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Rotating through CSU Scale house operations regularly for coverage

Who Are You:

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Relevant and progressively responsible experience in a high-volume business support or customer service context

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Experience with Maximo or other Computerized Maintenance Management System (CMMS) applications is valued

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Ability to provide excellent customer service skills and respond promptly to customer needs, as well as requests for service and assistance

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Ability to learn new technologies and programs

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Able to work independently or collaboratively

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Adaptable and able to work in a fast-paced environment

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

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Time Off – Because everybody needs time off to recharge

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Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year

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Personal Leave –3 days per year of personal leave

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Paid Holidays –12 paid holidays per year

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Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather

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Vacation Buy – Purchase up to 40 hours of additional vacation time

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Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire

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Medical – Select from three comprehensive medical plans, starting at $0 per month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA). (effective the 1st of the month following your start date)

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Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements

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Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage (effective the 1st of the month following your start date)

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Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery (effective the 1st of the month following your start date)

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Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans

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Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase (effective the 1st of the month following your start date)

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Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more

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Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date)

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Life Insurance – Company-paid life insurance and supplemental coverage available (effective the 1st of the month following your start date)

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Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement

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Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program

ATTENTION :

All positions will be posted for a minimum of 5 calendar days.* Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.* Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States and work authorization must not be based on any work visa.*

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.