We are seeking an experienced Telemarketing Operations Manager to oversee our outbound calling department and maximize profitability through strategic dialer management, team leadership, and performance-driven execution. This role is responsible for managing the calling dialer system, identifying high-performing markets, ensuring quota attainment, and building an efficient, results-oriented telemarketing team.

Key ResponsibilitiesDialer & Campaign Oversight

- Manage and optimize the outbound dialer system to ensure maximum call efficiency and lead generation

- Monitor campaign performance and adjust calling strategies based on results

- Determine and target the most profitable geographic territories and calling zones

Team Leadership & Accountability

- Recruit, train, and manage telemarketing representatives

- Hold team members accountable to daily, weekly, and monthly performance expectations

- Make staffing decisions, including hiring, coaching, discipline, and termination when necessary

Quota & Performance Management

- Establish and enforce call and appointment-setting quotas

- Track KPIs including contact rate, conversion rate, and revenue per campaign

- Consistently improve productivity and departmental output

Revenue & Profit Optimization

- Analyze data trends to identify profitable markets and eliminate underperforming efforts

- Collaborate with sales leadership to align telemarketing goals with company growth

Qualifications

- Proven experience managing an outbound telemarketing or call center team

- Strong understanding of predictive dialers, CRM systems, and lead management

- Ability to make tough decisions and maintain high performance standards

- Data-driven mindset with experience identifying profitable market segments

- Excellent leadership, communication, and organizational skills

Performance Expectations

- Meet or exceed team quota targets consistently

- Maintain a high-performing, accountable calling team

- Continually optimize dialer strategies and territory focus for profitability

Compensation & Benefits

- Competitive base salary + performance bonuses

- Opportunity for advancement

- Supportive, growth-oriented leadership environment

- Overrides on your teams deals

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: No more than 40 per week

Benefits:

- Paid time off

- Paid training

Work Location: In person