Acero Engineering Inc. (“Acero”), a growing oil & gas facilities engineering company providing engineering, procurement and construction management expertise is currently seeking a motivated and enthusiastic individual to fill one role as an System & Network Administrator (4 - 6 years’ of experience).

Acero is focused on facility and pipeline engineering, procurement and construction management services; from concept evaluation to plant start-up. Our core service offering is in-house project management, process, mechanical, electrical I&C engineering, project engineering, procurement, regulatory services and construction management.

Responsibilities:

- Provide support for end user hardware and software related issues both remotely and on-site.

- Image, deploy and maintain hardware including Servers, Desktops, Laptops, docking stations and peripherals.

- Perform software installation, updating and troubleshooting.

- Resolve hardware and software issues in a timely fashion.

- Ability to work independently on a diverse range of tasks.

- Deliver high-quality customer service to users within service levels.

- Support cellular/tablet devices, including Android, IOS and mobile operating systems.

- Creation and maintenance of operational and user documentation.

- Provide support on cloud collaboration tools, including OneDrive, Microsoft Teams, SharePoint and meeting rooms.

- Networking knowledge on Firewalls, switches and Access Points.

- Assist with on and off-boarding of staff and contractors and management of corporate assets.

- Provide after-hours support if needed.

- Keeping work area and storage room(s) neat and tidy to prevent any HS&E related issues.

- Other duties as required.

Preferred Education, Experience and Skills:

- Post-secondary education in information technology and a minimum of 4 years of demonstrated IT support experience.

- CompTIA A+, Network+ (Plus), Microsoft Windows Server and/or Desktop certification is an asset.

- Windows Server Administration experience both on premises and Azure is desirable.

- Knowledge of IT security best practices and system monitoring skills.

- Demonstrated knowledge and technical skills with in Hardware, OS and applications.

- Experience in modern MFA Solutions (Cisco Duo, Microsoft Authenticator) is an asset.

- Cloud backup and recovery knowledge and experience is an asset.

- Microsoft certification(s) would be an asset. Passion for continuous learning, researching new technology and tackling challenges.

- Self-motivated, adaptable, with strong problem-solving abilities.

- Customer oriented with patience to work with users of varying technical abilities.

- Work effectively under pressure and able to multitask with competing priority levels.

- Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization.