Position: Call Center Support Representative (Customer Service & Admin Support)

Location: 10601 Belcher Rd South, Seminole, FL 33777 Schedule: Monday – Friday, 8:30 am - 5:00 pm (No weekends!) Position Type: Entry-Level | Full-Time | Onsite Only

About the Role:

We are seeking a Call Center Support Representative to assist our High Usage Retention Sales Reps and provide critical customer service and administrative support during and after the sales process.

Responsibilities:

- Listen to sales calls and pull necessary customer data

- Provide customer service and administrative support to sales reps

- Create and follow up on sales contracts

- Compose and maintain spreadsheets and activity trackers

- Manage customer accounts and handle account inquiries

- Organize and track daily statistics and reports

- Delegate follow-ups to HU Retention Reps

- Set appointment reminders and track follow-up tasks

- Write professional emails and communications to customers

- Support the sales and customer service team

- Conduct reporting and analysis

- Handle other administrative duties as needed

Skills & Qualifications:

- 1-2+ years of administrative or customer service experience – Required

- Excellent communication and interpersonal skills

- Strong attention to detail and organization

- Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

- Ability to multi-task and prioritize in a fast-paced environment

- Basic computing skills

- Adaptability, reliability, and open to coaching

- Spanish-speaking ability is a plus

Benefits:

✅ On-site paid training and career development

✅ Health, dental, vision, and life insurance

✅ Paid time off and holidays

✅ Weekly pay

✅ No weekends – enjoy work-life balance

✅ Company events and community involvement

If you're passionate about customer service, supporting a sales team, and want to grow in a mission-driven company, we want to hear from you.

Apply now to join American Power & Gas — where your career makes a difference!