Remote
Hybrid
Inside Sales Representative
Inside Sales Representative
Olean, NY
Full time
$40,000-$50,000On-site
Utilities
About This Job
Role Summary/Purpose
The Inside Sales Representative will be a critical member of the sales team, having direct and immediate effects on financial performance, growth & customer loyalty. In this role, the individual will make decisions and drive actions to resolve issues preventing on time completion of quotes and orders under their care.
Essential Responsibilities
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Work together with and provide support for regional sales managers and sales representatives.
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Review customer orders, validate, and submit for processing.
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Respond and manage price and lead time quotes. Follow up on quotes and track wins/losses.
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Act as internal point of contact for customers building outstanding relationships.
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Assist with daily logistics – incoming and outgoing.
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Coordinate resolution of issues, account receivables, and disputes to the customer’s satisfaction.
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Work with Production and Engineering with entering any necessary work orders for the shop as needed.
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Collaborate with appropriate team members to determine necessary strategic sales approaches, including contract pricing.
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Create and deliver submittal packages and municipal bids to sales representatives and customers.
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Handle inbound, unsolicited prospect calls and convert into sales.
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Develop sales opportunities by researching and identifying potential accounts.
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Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
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Enter new customer data and update changes to existing accounts in CRM database.
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Process RMAs and coordinate replacement product production if needed.
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Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
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Attend periodic sales training where applicable.
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Ensure smooth running of the sales process.
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Other duties as assigned.
Qualifications/Requirements
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Bachelor’s Degree preferred / or 2-4 years of inside or outside sales experience
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Microsoft Office experience required (Outlook, Excel, Word etc.)
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Knowledge of Quote & Order Management processes
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Ability to work independently
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Ability to multitask
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Strong interpersonal skills
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Strong verbal and written communication skills for coordinating with team members and customers