The Contact Center Customer Service Specialist utilizes a planned advisory approach for the customers of Blue Ridge Energy. This approach includes core competence in the areas of understanding customer needs and identifying opportunities to improve customer value through the promotion of appropriate products and services.

ESSENTIAL DUTIES

JOB REQUIREMENTS/CLASSIFICATIONS

Education: Must be a high school graduate or equivalent. Some college preferred.

Experience: A minimum of three (3) years' experience in customer service (face-to-face or by phone) or other related experience in dealing with the public is required. Sales experience strongly preferred.

Job Knowledge and Skills:

Normal Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Flexible hours may be required.

Driver's License Requirement: Must have a valid driver's license

Overtime Status: Is subject to the overtime requirements of the Fair Labor Standards Act

Non-Discrimination: This position shall be filled on the basis of qualifications and ability to effectively perform work assignments, and without regard to race, religion, color, sex, age, national origin, or disability.

EEO Classification: Office and clerical. (5-A)

Physical Activity Requirements (Type): G, M, P, Q, R

Physical Demands Requirements (Degree): A

Visual Acuity Requirements: A

Working Condition Requirements: L

Language Proficiency: This is a public and customer contact position, Must be proficient in the English language (spoken).

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Note for external candidates: For best results and a fully complete application, we recommend applying through our website at breemployment.com