Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
The High Bill Field Technician performs field visits to the customer's property to investigate high bill inquiries made be the customer. This also includes the testing and insulation of PECO gas and electric equipment
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES•Be able to perform physical duties (lift, climb, kneel, stand for periods of time).
•Handle both internal and external follow-up work paperwork.
•Interact professionally with customers who may be irate or frustrated.
•Perform back office and follow-up work for customers.
•Perform back office and follow-up work for customers.
•Perform other duties and functions as required, such as meter maintenance, gas and electric turn on's and shut-offs, and periodic electric meter changes.
•Drive from customer property to property using a company vehicle.
•Works closely with others to ensure compliance with governmental regulations and company policies.
•Performs electrical meter instrumentation tests and installations, maintenance, repairs and replacements of electric meters as needed.
•Maintains favorable working relationship with peers in order to support positive employee morale, productivity and continued improvement.
Job Scope
JOB SCOPE
Minimum Qualifications
MINIMUM QUALIFICATIONS
•Detailed knowledge of CC&B.
•No current formal discipline, safety violations, or job performance improvement program.
•Valid driver's license & clean driving record.
•High School diploma or equivalent.
•Excellent oral, written, and organizational skills.
•Utilize good judgment and time management skills.
•Demonstrates positive behaviors and initiative in adapting to changing work conditions.
•Ability to work independently and able to manage multiple priorities.
•Ability to work 6:30 am-2:30 pm (extended hours including an emergency storm role may be required without prior notice).
•Ability to read, understand, and interpret instructional books and company procedures.
•Ability to receive direction and maintain a safe work environment.
Preferred Qualifications
PREFERRED QUALIFICATIONS
•CSR experience in the Care Center.
•Successful completion of High Bill Call center training.
•Experience working on PECO Meter Sets.
•Experience working with small hand tools.
•Basic Knowledge of electric theory.
Benefits
Benefits
•Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: /Yr. – $/Yr.
•Annual Bonus for eligible positions: 4%
•401(k) match and annual company contribution
•Medical, dental and vision insurance
•Life and disability insurance
•Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
•Employee Assistance Program and resources for mental and emotional support
•Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
Crum Lynne, PA
full time