The Project Management Assistant is responsible for the administrative management of all claim loss activities for the Project Manager.

CORE FUNCTIONS:

· Understanding, demonstrating, and promoting the operational systems used by the company.

· Delivering empathetic interaction and professional service resulting in an excellent customer experience in disaster response activities.

· Demonstrated ability to resolve conflict and frustration in a constructive manner.

· Maintaining a professional appearance, attitude, and code of conduct at all times.

· Working effectively toward successful outcomes with all parties involved in restoration activities.

· Always achieves customer satisfaction beyond a customer’s expectation of service.

RESPONSIBILTIES:

GENERAL OFFICE:

· Assist the CSR in keeping main office areas clean and presentable at all times.

· Receives visitors of the office and promotes hospitable atmosphere.

· Maintain all necessary production/claims forms.

· Assist with reception coverage as needed.

· Support administrative needs of Project Managers.

· Purchasing inventory under the supervision of the Office Manager.

· Creating Work Orders for general office/warehouse tasks and tracking non-billable time.

CLAIMS LOSS ADMINISTRATION:

· Complete initial phone call for all new claims – private and insurance claims.

· Daily review of jobs in production to ensure KPIs/POMs are being met.

· Update all jobs lacking interaction utilizing various software data management systems.

· Respond to all adjuster notes/emails in a timely manner.

· Create tasks for PMs to complete ie. Estimate due, target dates, etc.

· Complete reports as per the direction of the project managers.

· Schedule inspections and follow up appointments with customers.

· Complete job permits and all necessary applications for jobs in production.

· Provide general assistance to clients when PMs are away or out of the office.

· Receive dispatch calls from technicians and complete daily questionaries of work completed. Create secondary work orders if tasks are not completed as needed.

ACCOUNTING:

· Weekly review of TSheets and work orders ie. Reviewing times, correct jobs, class etc.

· Subtrade invoice review.

· Ensure costs are being allocated to specific jobs.

· Assisting with job costing on all files under the direction of the PM/OM.

· Ensure that all invoicing forecasted for the month is being completed.

· Complete Closed Job Reports on all invoiced files to be reviewed by the GM/OM.

· Assist with data entry as needed.

· Collaborate with the CSR to complete weekly AR/Collections under the supervision of the OM.

HEALTH AND SAFETY:

· Ensure safety paperwork and toolbox meetings are completed each day.

· Always maintain and uphold PuroClean’s Health and Safety Program.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Additional pay:

Benefits:

Schedule:

Experience:

Work Location: In person