Job Title: Assistant Manager – Field Service Valve Repair

Location: Bayonne, NJ Reports To: Field Service Manager

Employment Type: Full-Time

Company Overview

Riggio Valve is a recognized leader in industrial valve repair and field services, supporting clients across the energy, petrochemical, power generation, and manufacturing sectors. With a strong focus on safety, quality, and technical precision, we deliver solutions that keep critical systems running. We are currently seeking an Assistant Field Service Manager to support project execution and administration, with a clear growth path into upper management.

Position Overview

The Field Service Assistant Manager will assist the Field Service Manager in the daily operations, supervising staff, managing inventory, ensuring quality control, and providing excellent customer service. They act as a key liaison between technicians, customers, and management to ensure all repair and service work is completed efficiently and safely.

Key Responsibilities

Operational management

- Workflow coordination: Oversee the daily workflow, including scheduling service jobs, prioritizing tasks, and delegating work assignments to technicians to ensure timely and efficient completion.

- Quality control: Supervise repair and maintenance tasks to ensure all work meets the company's high-quality standards and regulatory requirements.

- Record keeping: Perform administrative tasks like generating and completing work orders, time sheets, repair orders, and maintaining service records.

- Field operations: Help coordinate and support off-site field service calls, including transportation of valves and equipment to and from customer sites when required.

- Facility maintenance: Ensure the cleanliness, safety, and organization of the shop floor and work environment.

Team leadership

- Employee supervision: Monitor employee productivity, provide constructive feedback, and offer coaching to help staff develop their skills.

- Training: Assist in the training and onboarding of new valve repair technicians, sharing knowledge and fostering a supportive learning environment.

- Safety enforcement: Ensure all technicians are aware of and adhere to safety policies and procedures, including the proper use of personal protective equipment (PPE).

Customer and sales support

- Customer service: Act as a point of contact for customer inquiries and complaints, providing timely updates and resolving issues to ensure customer satisfaction.

- Repair quotes: Work with customers to determine their needs, provide quotes for repairs or services, and communicate throughout the repair process.

- Sales and marketing: Participate in proactive sales activities and attend industry meetings to stay informed about market developments.

Inventory and equipment management

- Inventory control: Manage the shop's inventory of valves, parts, and supplies, including ordering, receiving, and organizing stock.

- Equipment management: Ensure the availability and proper maintenance of all necessary tools, equipment, and machinery, such as lathes, mills, and pressure testing equipment.

- Budgeting: Assist in managing the shop's budget by monitoring costs, tracking resource allocation, and identifying cost-reduction measures.

Qualifications & Experience

Required

- Experience: A minimum of 3 to 5 years of relevant experience in a valve repair shop, industrial maintenance, or foundry environment is typically required, with some supervisory experience preferred.

- Technical knowledge: Strong knowledge of valve types, components, repair techniques, pressure testing, and the ability to read blueprints and technical diagrams is essential.

- Mechanical aptitude: Strong mechanical aptitude and problem-solving skills to effectively diagnose and troubleshoot equipment issues.

- Communication: Excellent verbal, written, and customer service skills are crucial for communicating with technicians, management, and clients.

- Leadership: Demonstrated leadership ability, with the capacity to motivate a team and manage employee performance.

- Computer proficiency: Experience with Microsoft Office Suite (especially Word, Excel and Outlook).

Preferred but Not Required.

- Bachelor’s degree in mechanical engineering or closely related discipline.

- Familiarity with industry standards such as API, ASME, or ISO.

- Experience with Salesforce and Sage would be a big plus.

- Understanding of QA/QC processes in a service environment.

Career Path & Development

This role offers a clear progression path into management. The successful candidate will gain hands-on exposure to quoting, planning, execution, and client interaction for technical projects — setting the stage for advancement into the role of Field Service Manager.

Key Attributes

- Technically curious and detail-oriented

- Strong organizational and multitasking skills

- Comfortable in fast-paced, field-driven environments

- Team player with a proactive, can-do attitude

- Eagerness to grow into leadership and project ownership roles

Why Join Frank D Riggio Co., Inc.?

- Join a high-performance team in a critical, industrial services sector

- Hands-on experience with complex, field-based engineering projects

- Supportive environment with mentorship from seasoned Project Managers

- Competitive compensation, benefits, and training opportunities

- Clear path from coordination to full project ownership

Work ability: Must be able to work in the United States.

Compensation & Hours: We offer a competitive salary with benefits commensurate with experience. We are only looking for full-time individuals. This is NOT a remote position.

Pay: This is a non-union hourly rate job: $55,000/yr – $75,000/yr based on experience

Benefits:

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Sick days

- Paid Holidays

- Bereavement

- Disability insurance

Physical Setting:

- Shop location with a potential for some field visits.

Schedule:

- Monday - Friday 6:30AM to 3 PM with overtime as needed.

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

- 401(k) matching

- Dental insurance

- Flexible spending account

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person