Waste Pro USA

Customer Service Representative

LocationMidway, FL
Job TypeFull-time

About This Job


Summary


SUMMARY OF POSITION:

The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.


Essential Job Functions

Answers incoming calls.
Assists existing commercial and residential customers in resolving issues.
Provides service quotes for new customers.
Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
Averages answering approximately 100 inbound calls per day .
Averages answering calls in fewer than 12 seconds.
Establishes understanding of customer needs, issues, and requests.
Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
Supports other service lines when required.
Uses Tower system to gather information, provides information, and/or update customer records.
Completes cross training with other departments to include Operations, Sales, and Billing.
Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.


Other Job Responsibilities

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.


CDL Required


No CDL Required ..................................................................................


Qualifications

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills,
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;


Equal Opportunity Employer

Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

Similar Jobs

company-logo

Customer Service Representative

Nelson Propane Gas, Inc.
Job TypeFull-time
Salary
$33280 - $37440
Huntsville, TX
2 days ago
company-logo

Customer Service Representative

Hf Sinclair
 
Salt Lake City, UT
2 days ago
company-logo

Customer Service Representative

McCrea Heating & Air Conditioning Services
Job TypeFull-time
Salary
$33280 - $37440
Warrenton, VA
2 days ago
OR

Customer Service Representative

Oak Ridge Waste and Recycling
Job TypeFull-time
Salary
$45760 - $49920
Teaneck, NJ
5 days ago
company-logo

Customer Service Representative

Coilplus, Inc.
Job Typefull_time
 
San Antonio, TX
5 days ago
company-logo

Customer Service Representative

Aquarion Water Company
Job TypeFull-time
Salary
$49920 - $49920
Monroe, CT
5 days ago
company-logo

Customer Service Representative

Middleton Heat & Air
Job TypeFull-time
Salary
$35360 - $39520
Bryant, AR
5 days ago
company-logo

Customer Service Representative

Coilplus Inc
Job TypeFull-time
 
San Antonio, TX
6 days ago
company-logo

Customer Service Representative

Sila Heating & Air Conditioning
Job TypeFull-time
Salary
$43680 - $52000
Littleton, MA
6 days ago
company-logo

Customer Service Representative

RULAND MANUFACTURING
Job TypePart-time, Full-time
Salary
$39520 - $45760
Marlborough, MA
6 days ago
company-logo

Customer Service Representative

CARMA Corp
Job TypeFull-time
 
Lindsay, ON
6 days ago
company-logo

Customer Service Representative

Star Group LP
Job TypeFull-time
Salary
$43680 - $43680
Woodbury, NY
6 days ago
company-logo

Customer Service Representative

GVEC
Job TypeFull-time
 
Seguin, TX
7 days ago
company-logo

Customer Service Representative

Manitowoc Public Utilities
Job TypeFull-time
 
Manitowoc, WI
7 days ago
company-logo

Customer Service Representative

Arrick's Propane
Job TypeFull-time
Salary
$37440 - $41600
Grayson, KY
7 days ago
company-logo

Customer Service Representative

Badger Meter
Job Typefull_time
 
Centennial, CO
8 days ago
PI

Customer Service Representative

Paylessforoil.com Inc
Job TypeFull-time
 
South Hadley, MA
8 days ago
company-logo

Customer Service Representative

FortisBC
Job Typepart_time
 
Burnaby, BC
8 days ago
company-logo

Customer Service Representative

Suburban Propane
Job TypeFull-time
 
Norton, VA
9 days ago
company-logo

Customer Service Representative

LIBERTY
Salary
$45760 - $45760
Merrick, NY
9 days ago

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 2 months ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
about 2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
27 days ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
20 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
about 1 year ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
3 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
5 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull-time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
about 2 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Midland, TX
4 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Cheyenne, WY
4 months ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull-time
Salary
$110000 - $130000
Austin, TX
about 1 year ago
company-logo

E & I - Office/Field Administration

Surepoint Group
Job Typefull_time
 
Grande Prairie, AB
22 days ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.