Traveling Regional Field Service Technician

Regional Field Service Technician I

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Regional Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells throughout their assigned region. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells throughout their assigned region. This position presents a great amount of exposure to customer personnel and electric lift truck operators and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

Education and Experience

Step 1 Requirements

Technical Requirements

Non-Technical Requirements

All necessary onboarding/customer site training is

complete (outlined on LMS training site)

Shows a willingness to grow and learn; is accepting of

training and coaching

Create work orders, order parts, properly close-out

work orders (OJT)

Employee consistently demonstrates punctuality and

reliability

Effectively utilizes email, text alerts, expense system,

service portal, and other required systems (OJT)

Consistently displays a positive and cooperative

attitude

Understands and can demonstrate use of multimeter

(OJT)

Team player who treats others with courtesy and

respect at all times

Sends accurate daily BOD and EOD reports (OJT)

Strong communication skills including verbal and

written abilities

Appropriately escalates to tech support and

management when needed (OJT)

Customer service skills, representing PLUG in a

professional manner at all times

Understands and can demonstrate how to clear

alarms for H2 pad and dispenser (OJT)

Honesty and integrity in all facets of work

Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)

Role models safe work habits and consistently adheres to all safety standards in performance of job

duties

Perform H2 pad and dispenser inspections (OJT)

Demonstrates adherence to all Field Service

processes and procedures

Step 2 Requirements

Technical Requirements

Non-Technical Requirements

How to check floating and isolated grounds (OJT)

Excellent task-oriented follow-through

Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)

Uses time productively and finds opportunities to make helpful contributions; even during low volume

repair periods

Ability to replace a stack on various GenDrive models

(OJT)

Practices and exhibits 5S standards

Understands and can demonstrate how to receive / ship batteries and parts (OJT)

Communicates effectively to RSR and RSM level,

ensuring management chain is kept informed of site level matters as needed

LOTO Hands On (OJT)

Willing and able to respond to off-shift needs

Ability to remove and replace fueling nozzle (OJT)

Understands and can demonstrate how to hook up

and use HPTT (OJT)

Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems

(OJT)

Capable to reset H2 gas compressor (OJT)

Demonstrated ability to lock cascade valves (OJT)

Pay Rate:

$23.00 - $33.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.

✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal and sick time