Residential Solar Monitoring Specialist

Job Summary:

As a Residential Solar (RS) Monitoring Specialist, you are a member of one of IGS’s fast-paced emerging businesses. A RS Monitoring Specialist is responsible for a variety of operations related tasks such as asset monitoring, working with third parties to resolve maintenance issues, processing invoices for service work, and a strong willingness to learn and tackle new problems. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities:

- Monitor IGS’ portfolio of installed systems using a combination of IGS’ platform and manufacturers’ monitoring profiles

- Ensures the systems are performing optimally.

- Identifies and investigates developing trends affecting system performance.

- Assists with weekly calls with maintenance providers to review outstanding issues and to dispatch technicians when needed.

- Monitors system behavior such as degradation, production, and underperforming systems to ensure optimal performance.

- Supports IGS billing Analyst team in accurately billing customers, resolving discrepancies and addressing customer billing concerns.

- Reviews and audits own completed work for accuracy, makes corrections when necessary, and timely reports status to management.

- Review closed issues for appropriate documentation.

- Review and approve service invoices for payment.

- Performs other responsibilities and projects as assigned.

Required Skills:

- Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.

- Ability to learn new technology platforms (partner portals, reporting portals, etc.)

- Strong organizational skills and document management skills with an acute attention to detail

- Ability to work both independently and as a team

- Ability to navigate your own workload by responding to customer system issues first and implementing project related initiatives in downtime.

Minimum Education and Experience:

- High school diploma or equivalent

- 2 years of work experience

- Energy experience a plus

- Solar experience a plus

- Familiarity with Solar Shading tools like Aurora a plus

- Intermediate skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)

#TH1

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

$44,970.00 - $71,950.00

- This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance.

# How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

- Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

- Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

- Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

- Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

- Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

# Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.