Preserve Guest Services Assistant I (Limited Term)

Please note, you need to submit your application before 11:59 p.m. on the date prior to the close date listed.

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Preserve Guest Services Assistant I (Limited Term)Open Date: 07/28/25Close Date: 08/11/25Salary: $20.06 per hourJob Type: Limited Term (Fixed Term)Location: Springs Preserve, 333 S. Valley View Blvd., Las VegasFor any questions regarding this announcement, please contact LVVWD Recruitment at recruitment@lvvwd.com.FILING DEADLINE: The first 100 applications submitted ON or BEFORE 11:59pm, Sunday, August 10th, 2025. WHICHEVER COMES FIRST.

Hours of Work: 5/8’s, 7:45am-4:15pm, Thursday-Monday.

The term of this appointment will be a maximum of up to 24 months. All persons hired into Limited Term Employment (LTE) positions will be required to sign a term of employment letter specifying conditions of employment.

Business Platform/Analyst: The ideal candidate will bring hands-on experience with point-of-sale (POS) applications, including customer service database maintenance, issue troubleshooting, query execution, and system performance optimization. A strong attention to detail is essential to ensure accurate system configuration and smooth operational functionality. The candidate should possess a foundational understanding of data retrieval and analysis, as well as basic financial reporting capabilities. Proficiency in Microsoft Office is required. The successful candidate will also demonstrate excellent interpersonal skills, with the ability to engage positively with both guests and team members, while effectively managing conflicts and challenging situations with professionalism, tact, and diplomacy.

INTRODUCTION: Human Resources will screen applications and supplemental questionnaires. Candidates possessing the strongest skills and experience for this position will be forwarded to the hiring department for further evaluation and to determine who will be invited to the formal interview process. The candidate hired will be required to pass a drug screening, background check and may be required to pass a job-related physical evaluation.

GENERAL PURPOSE

Under general supervision, performs or assists in performing admissions, retail operations, merchandising and other guest services activities for the Springs Preserve; assists in supporting Preserve activities such as train rides, demonstrations, exhibit support and other activities and special events; assists guests with membership purchases and renewals; and performs related duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Knowledge of:

Customer service standards, policies, procedures and etiquette; guest services practices in a public attraction or museum setting; ticketing practices and procedures; arithmetic and basic mathematics; safe work practices and procedures.

Ability to:

Perform ticketing, admissions, sales and other guest services rapidly, accurately and courteously; evaluate and respond courteously to guest and visitor complaints; analyze problems and take action following established procedures; operate a computer and other standard ticketing and point-of-sale equipment and software; learn and apply District rules, procedures and practices for taking payments and receipting and for ticketing/point-of-sale system operations; learn, understand, interpret, apply and explain District policies and procedures applicable to areas of responsibility; understand and follow written and oral instructions; understand and follow proper payment handling procedures; make accurate arithmetic calculations quickly and accurately; prepare clear and concise records and other written materials; communicate clearly and effectively, both orally and in writing; exercise tact and diplomacy in dealing with sensitive and confidential customer issues and situations; maintain composure in stressful situations; establish and maintain highly effective working relationships with guests, Preserve supervisors and staff, the public and others encountered in the course of work.

Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and at least one year of paid or volunteer experience involving guest, visitor or customer interaction, preferably in a museum, cultural or public attraction venue; or an equivalent combination of training and experience.

A Preserve Guest Services Assistant I may be considered for advancement to Preserve Guest Services Assistant II after demonstrating proficiency to perform the full range of duties of the latter class. Proficiency criteria and the process for demonstrating performance at the levels established in the criteria are established jointly by hiring authorities and the Director, Human Resources and are described in a separate document.

Licenses; Certificates; Special Requirements:

A valid Nevada driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, both in person and by telephone in indoor and outdoor settings; and use hands repetitively to operate, finger, handle or feel computers and other standard office equipment; and reach with hands and arms. Employees are regularly required to stand and walk; stoop, kneel, or bend; and lift up to 25 pounds. Employees occasionally lift up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, the ability to distinguish basic shades and colors and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret information; analyze and solve standard guest service problems; observe and interpret customer service situations; learn and apply new information or skills; perform highly detailed work requiring a high level of accuracy; work with frequent interruptions; and interact with guests, managers and staff, the public and others encountered in the course of work.