Network Operations Center Spec

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This position is onsite at the One Energy Plaza location in Jackson, Michigan. The selected candidate must be within a commutable distance or willing to relocate.

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Network Operations Center (NOC) Specialist is responsible for executing the team's operational tasks, monitoring the company's key technologies, and contributing toward continuous process improvement. Individuals in this role are expected to have broad knowledge across multiple IT domains and networking concepts, a proven ability to troubleshoot and resolve technical problems, and the ability to communicate effectively with stakeholders. This position executes operational tasks within defined Operational Level Agreements (OLAs), maintains situational awareness of the company's technology environment, initiates triage for detected issues, and performs assigned maintenance and configuration changes. Team members at this career level will have opportunities to demonstrate independent problem-solving skills, take increased ownership of the team's operational work delivery, and broaden their technical understanding.

ESSENTIAL DUTIES AND RESPONSIBILITIES

KNOWLEDGE/SKILLS/ABILITIES

EDUCATION/EXPERIENCE

PREFERRED

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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