Network Operations Center Operator, Associate - Senior

Salary: $70,629 - $118,483

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision. Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of network problems. Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems. This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level. Incumbents will be familiar with and gain an increased knowledge of the technical support requirements and procedures for the specific technologies and equipment supported including the provisioning of services, system documentation requirements, and asset management requirements. Incumbents will conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action. Experienced Incumbents are expected to train new candidates and may occasionally guide the work of Associates. Incumbents are expected to keep abreast of changing telecommunications regulations and technologies.

We are considering applicants with multiple experience levels. Please view all details related to responsibilities, education, and experience for each level of consideration. This role will be on-site 5 days a week based out of our Downtown Dallas office.

The Telecom Network Operator is the technical expert on multiple telecommunication protocols and is responsible for ensuring that the network is performing to optimum capacity. Depending on assignment, the Telecom NOC Operator may work independently or under the supervision of a lead. Duties of the Telecom NOC Operator include:

Skills

Education And Experience Associate Operator Level

Operator Level (in addition to requirements above)

Senior Operator Level ((in addition to requirements above)

Measures of Success

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.