Intern- Desktop Support

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

We are currently looking for an Intern, Desktop Support for our Owensboro, KY office.

Position Description

The Desktop Support Intern provides technical assistance and support to end-users for hardware, software, and network-related issues. This role is designed to offer hands-on experience in IT support operations, helping maintain the organization's computer systems and ensuring smooth day-to-day technology use. The intern will work under the guidance of experienced IT professionals to learn troubleshooting techniques, customer service skills, and gain exposure to enterprise-level IT environments.

Technical Experience REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

- At least 1+ years in a hands-on IT workstation or customer support role

- At least 1 year of experience in hardware lifecycle management and software deployment

- Experience working with PC desktops and laptops

- Familiarity with PC image deployment tools and processes

- Experience scripting and automating software deployment processes across workstation assets

Troubleshooting & Analysis

- Troubleshooting and root cause analysis skills

- Strong multi-tasking and problem-solving abilities

- Computer technology troubleshooting capabilities

Tools & Software Knowledge

- Basic knowledge of service desk software, remote control tools, and database connectivity

- Experience with incident tracking software

Customer Service & Communication

- Strong customer service orientation

- Excellent verbal and written communication skills

- Ability to explain technical concepts to non-technical users

Professionalism & Confidentiality

- Ability to maintain confidentiality of sensitive information

- Strong attention to detail and organizational skills

Physical Requirements

- Ability to occasionally lift and/or move up to 50 pounds

Team Collaboration & Learning

- Willingness to work under supervision and take direction

- Ability to collaborate with IT team members and other departments

- Eagerness to learn and adapt in a fast-paced environment

Preferred Skills, Knowledge, And Experience

- Currently pursuing a degree in Information Technology, Computer Science, or a related field

- Experience supporting the latest versions of Windows Client OS and Microsoft 365

- Experience with Freshservice incident management platforms

- Experience providing mobile device support for iPhones, iPads

- Experience with PC image deployment tools and processes Knowledge of Microsoft Endpoint Management (Intune)

- Knowledge of Microsoft Active Directory, Azure AD, and Group Policy deployments

- Knowledge of SCCM (System Center Configuration Manager)

- Familiarity with ITIL or other IT service management frameworks

- Basic scripting knowledge (e.g., PowerShell)

- Understanding of cybersecurity principles and best practices

Required Education

- Some college

Preferred Education

- Seeking degree in Information Technology/Computer Science

Additional Information

Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hire.

Boardwalk Pipelines, LP is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.