Field Application Engineer II

Job Summary As a Field Application Engineer II, you will be responsible for solving complex field issues, providing direct technical and application-specific support, and offering training to our key dealer accounts. By leveraging your expertise and experience with consumers and installers, you will play a pivotal role in improving product quality and serving as the "voice of the customer" to our Product Engineering and Product Management teams. Reporting to the regional Field Application Engineering Manager for Generac Clean Energy Systems, you will contribute to the success of our Solar + Storage installation businesses.

Please note: This is a fully remote position based in Florida. Minimum Qualifications

- Bachelor of Science in Electrical Engineering or a related Engineering discipline. Alternatively, a valid Electrical Contractor's License and relevant experience will be considered.

- Minimum of 2-3 years of work experience as an Applications Engineer, Field Engineer or a technical expert in electrical and solar energy systems.

- Hands-on experience with residential electrical systems and PV + ESS. - Strong knowledge of electrical and solar + storage system codes and compliance regulations.

- Intermediate knowledge of serial communications and connected devices.

- NABCEP Certification is desirable.

Preferred Qualifications And Experience

- Electrical Contractor’s license is a plus

- Experience reviewing and interpreting single-line diagrams and system designs

- Hands-on experience with residential electrical systems and PV + ESS

- Prior experience delivering technical training and mentoring

- NABCEP certifications

Essential Duties

- Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar + Storage installations involving Generac equipment.

- Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting.

- Resolve highly technical product-related issues through effective communication over the phone and via email.

- Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar + Storage equipment.

- Conduct training sessions at customer sites, covering design, installation, and other relevant topics.

- Review and provide support for single line diagrams and assist in design related task.

- Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback.

- Review training materials, manuals, and other technical content before publication.

- Provide technical guidance and support to internal and external sales associates.

- Collaborate with senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction.

- Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly.

- Mentor and support Field Applications Engineer 1s, enabling their professional growth and success.

- Conduct internal technical training for technical support and service operations personnel.

- Travel is required, including day trips and regional travel (up to 40%), with occasional out-of-region travel.

Knowledge, Skills And Abilities

- Solid understanding of residential and commercial electrical systems.

- Ability to read and interpret schematics, with a good understanding of high voltage and measurement equipment.

- Competency with ENC and relevant utility interconnection standards.

- Competency with test equipment such as oscilloscopes, meters and loggers.

- Strong time management and organizational skills.

- Excellent interpersonal skills with a proven ability to build rapport and establish working relationships with customers, peers, and managers.

- Clear and effective communication in English, using proper grammar, to promptly and accurately address customer inquiries.

- General proficiency in Microsoft Office products and the ability to quickly adapt to other computer systems for efficient communication and problem-solving.

LEVEL OF INDEPENDENCE

Highly independent position that requires routines assignments to be completed with minimal supervision, escalating complex issues to management.