WSSC Water

Director, Organization Performance & Accountability

Laurel, MD

full time

$190,660

On-site

Utilities

About This Job

The Director, Organization Performance and Accountability (GMOPA) is responsible for overseeing and executing the organization’s performance management (stat) process, strategic plan, enterprise risk management, and key initiatives designated by senior leadership. The Director ensures WSSC Water’s functional areas operate efficiently and effectively, providing data-driven insights, conducting departmental performance reviews, and offering support to various departments, as needed. Additionally, the Director leads and manages staff assigned to GMOPA, fostering a culture of continuous improvement and accountability.

Essential Functions

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Lead the implementation and continuous improvement of WSSC Water’s performance management processes, ensuring alignment with the strategic plan and enterprise risk management frameworks

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Provide leadership and vision to support organizational success, collaborating closely with senior leadership to deliver critical information and assessments across WSSC Water’s functional areas

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Submits and manages budget and expenses for the department in accordance with Commission regulations

Oversee the daily operations of GMOPA, including the development of policies, procedures, and processes that enhance organizational performance and accountability

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Foster a culture of continuous improvement by identifying and implementing best practices for performance management, efficiency, and effectiveness across the organization

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Oversee the development, coordination, and analysis of key performance indicators (KPIs) and performance metrics across WSSC Water departments, assessing progress toward strategic priorities and identifying opportunities for operational enhancements

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Develop performance metrics, data collection systems, and data reporting requirements for WSSC Water’s offices and divisions

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Review, compile, and analyze data to advise decision-makers about opportunities to improve the quality and effectiveness of utility services; perform quality assurance and quality control functions to ensure data accuracy and integrity in performance reporting

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Work closely with senior leadership to provide research, review, analysis, interpretation, and reporting of a variety of data and information needed for planning, decision-making, and determining implications of organizational practices, policies, measures, and procedures

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Conduct operations research and seek best practices and industry benchmarks to further WSSC Water’s strategic priorities

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Coordinate with the Inspector General’s Office (IGO) and senior leadership on management responses and activities related to audits

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Work effectively with senior leadership, managers, department heads, and staff to understand the agency’s mission and develop strategies and recommendations that improve the efficiency and effectiveness of WSSC Water’s operations

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Work with WSSC Water offices to identify operational and administrative challenges, proposing actions to the General Manager/Chief Executive Officer, Chief of Staff, and the Deputy General Manager(s) that support the needs of the Commission after reviewing, researching, and evaluating issues

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Coordinate with staff from the IT Department to provide access to key data and reporting systems and facilitate the development of analytics, dashboards, and other data reporting tools

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Provide workforce development and mentoring opportunities for WSSC Water team members by facilitating rotational assignments within GMOPA, promoting skill development, and nurturing leadership potential

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Oversee the daily operation of GMOPA, including providing leadership and supervision of merit, temporary, and contractual staff assigned to the office; participate in hiring staff, conducting ongoing and annual performance appraisals, and leading professional development for staff

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Organize and oversee special projects and reports at the request of senior leadership

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Develop, maintain, and communicate a program of organizational effectiveness appropriate to the Commission and oversee the organizational assessment process

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Integrate accountability measures, outcomes data, and other survey and study data to provide comprehensive reporting and analyses on organizational effectiveness

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Conduct field investigations, site visits, and other research to enhance WSSC Water’s operations

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Conduct special program evaluations and cost-benefit assessments of various organizational units within WSSC Water functions at the direction of senior leadership

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Assist in the preparation, review, and approval of research and analysis to improve the overall management of the Commission’s operations in terms of reliability, risk, cost, and service level delivery

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Supervise employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

Other Functions

Performs other related duties, as required

Work Environment And Physical Demands

Business casual office setting

Required Knowledge, Skills, And Abilities

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Thorough knowledge in research methodologies, program evaluation, and outcomes assessment, with the ability to design and conduct studies that support strategic decision-making.

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Strong ability to review and analyze large data sets, identifying meaningful patterns, historical trends, and opportunities for improvement. Skills in developing analytical summaries and visual presentations (e.g., graphs, tables) that support operational performance assessments.

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In-depth knowledge of current best practices in strategic planning, performance measurement, and organizational development, with a focus on driving continuous improvement and operational excellence.

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Ability to develop performance metrics, data collection systems, and reporting requirements that align with organizational goals and support effective decision-making.

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Strong leadership skills with the ability to manage and direct the activities of technical and professional staff. Ability to coordinate teams, foster collaboration, and inspire high performance.

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Exceptional verbal and written communication skills, with the ability to effectively present technical and complex reports, analytical information, and recommendations to senior management and large groups.

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Ability to communicate and collaborate with staff and internal/external stakeholders at all organizational levels in a challenging environment. Skilled in building and maintaining effective working relationships.

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Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), including advanced features for data analysis and presentation.

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Ability to develop and implement programs of organizational effectiveness, integrating accountability measures, outcomes data, and survey results into comprehensive assessments.

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Strong writing skills for preparing detailed briefing memoranda, technical reports, and other documentation that supports organizational initiatives.

Minimum Education, Experience Requirements

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Bachelor’s degree

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10+ years’ professional experience in analytical review techniques, performance management implementation or strategic planning

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5+ years in a management/supervisory role

Director, Organization Performance & Accountability

About This Job

Essential Functions

Other Functions

Performs other related duties, as required

Work Environment And Physical Demands

Business casual office setting

Required Knowledge, Skills, And Abilities

Minimum Education, Experience Requirements

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